Victoria Welch
KFNW Radio Station
Jena
4
years of professional experience
Work History
Receptionist
1 Year- Provides administrative, clerical, and customer service support for a fuel and propane distribution company. Responsible for posting and depositing customer payments, researching account histories, establishing and maintaining customer accounts, preparing invoices utilizing both in-house systems and ADP software, processing billing transactions, and assisting with monthly statements. Maintains customer records, files, and business documentation while ensuring accuracy and confidentiality. Assists customers in person and by telephone by answering questions, resolving account issues, and providing information regarding services and billing. Performs data entry, record maintenance, document processing, correspondence support, and a variety of administrative duties necessary to support daily office operations. Demonstrates strong organizational skills, attention to detail, professionalism, and the ability to manage multiple priorities while providing exceptional customer service.
- Hours Per Week: 40
DJ Assistant / Information Technology Support
1 Year 11 Months- Provided technical and administrative support for radio station operations. Assisted with troubleshooting computer and network systems, resolving routine software and hardware issues, and maintaining operational functionality of station equipment. Assisted in the scheduling and production of commercial advertisements and promotional materials. Prepared customer proposals, maintained electronic files and records, and provided customer service support to clients and station personnel. Assisted with daily office operations and communication efforts while demonstrating proficiency in computer systems, problem-solving, record maintenance, and customer relations.
- Hours Per Week: 40
- Supervisor: Available Upon Request
Office Manager
7 Months- Managed daily office operations and administrative functions for a local radio station. Responsible for scheduling commercial advertising placements, maintaining office calendars, processing accounts receivable transactions, generating invoices, maintaining customer accounts, and assisting clients with account inquiries and service requests. Prepared sales packages and advertising materials, maintained business records and documentation, answered telephone calls, greeted customers, and provided administrative support to station personnel. Utilized office software and computer systems to maintain records, prepare correspondence, and support business operations. Demonstrated strong customer service, communication, and organizational skills while ensuring accurate recordkeeping and efficient office workflow.
- Hours Per Week: 40
- Supervisor: Available Upon Request
Education
Business Marketing and Management Technology
- Student Government Representative
- National Technical Honor Society
- Coursework in Marketing, Advertising, Accounting, Human Resources, Business Communications, and Customer Relations.
Timeline
DJ Assistant / Information Technology Support
KFNW Radio Station
03.2018 - 02.2020Read More
Office Manager
KFNW Radio Station
08.2017 - 03.2018Read More
Receptionist
Delta Fuel
08.2016 - 08.2017Read More
Copiah-Lincoln Community College
Business Marketing and Management Technology
Read More