Victoria “Tori” Robertson
Jena
Summary
Results-driven professional with extensive experience in customer engagement and service optimization. Known for exceptional adaptability and creative problem-solving, consistently exceeding customer expectations and contributing to team success.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
Work History
Crave cupcakery and coffee shop
Brooke Book
Jena
08.2017 - 11.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
Education
Jena High School
Jena, LASkills
- Customer service
- Conflict resolution
- Team collaboration
- Inventory management
- Problem solving
- Client relationship management
- Service optimization
- Cash handling
- Visual merchandising
- Time management
- Adaptability
- Effective communication
- Creative thinking
- Customer engagement
- Task prioritization
- Dependable and responsible
- Leadership
- [Equipment] operation
- Good Telephone Etiquette
- Problem resolution
- Multitasking
- Organization
- Supervision and leadership
- Quality assurance
- Calm under pressure
- Relationship building
- Attention to detail
- Computer skills
Affiliations
- I absolutely love to paint. I can do from murals to small canvases.
- I have many long term relationships with people that I value and work to keep. A lot of those relationships are from my customer service.
- I am very creative and talented in the art industry. It a huge passion of mine.
Timeline
Crave cupcakery and coffee shop
Brooke Book
08.2017 - 11.2025
Jena High School