VILY MATOS
Kenner
Summary
Bilingual (English/Spanish) professional with experience in customer service, retail environments, and administrative support. Skilled in client interaction, problem-solving, and handling transactions in fast-paced settings. Experience working in retail operations and familiarity with customer-facing roles, including Walmart. Also involved in tax preparation services and strong adaptability, with a flexible work approach and interest in part-time in customer support. Motivated to continue developing professionally in service-oriented and business-related fields.
Overview
4
4
years of professional experience
Work History
Merchandiser
Southern Eagle Sales and Service
Metaire, LA
04.2023 - Current
- Developed and executed effective merchandising strategies to enhance product visibility and drive sales.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Verified products appeared at correct locations in proper quantities.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Stocking Associate
Walmart
Kenner, LA
07.2022 - 04.2023
- Organized and replenished merchandise to maintain optimal stock levels on sales floor.
- Assisted customers in locating products, enhancing overall shopping experience.
- Collaborated with team members to execute efficient stocking processes during peak hours.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
Education
High School Diploma -
Silvestre Antonio Guamán Fernández (Dominican Republic)
Skills
* Bilingual (Spanish y English)
* Customer service experience
* Certified in Immigration Services
* Certified in Tax Preparation
* Communication skills
* Teamwork
* Fast learner
* Problem solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Merchandiser
Southern Eagle Sales and Service
04.2023 - Current
Stocking Associate
Walmart
07.2022 - 04.2023
High School Diploma -
Silvestre Antonio Guamán Fernández (Dominican Republic)