Virginia Abel
Kenner,Louisiana
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. A multifaceted leader with a detailed and diligent approach to building and leading strong teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate candidate with solid organizational skills eager to secure a Director of Sales position. Ready to help the team achieve company goals.
Overview
9
9
years of professional experience
Work History
Sales Manager
Four Points By Sheraton French Quarter
04.2022 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- I totaled 750k this year in revenue in sales
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Develop and implement sales strategies to increase hotel occupancy and revenue
- Monitor and analyze sales performance and market trends to identify opportunities for growth
- Develop and maintain relationships with key clients and partners
- Negotiate contracts and rates with corporate, leisure, and group clients
- Create and manage promotional campaigns to attract new customers
- Prepare and present sales reports to senior management
- Managed sales team, including setting goals and objectives, providing feedback, and conducting performance reviews
- Develop and implement training programs for sales staff
- Develop and maintain database of customer information
- Attend industry events and conferences to network and promote hotel
- Develop and maintain budget for sales and marketing activities
Sales Coordinator
Four Points By Sheraton French Quarter
08.2019 - 04.2022
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
- Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Created documents recommended courses of actions to assist upper management in complex decision-making issues.
- Deployed and assessed strategies for retaining customers and maximizing account servicing opportunities to promote revenue consistency.
- Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
Front Desk Supervisor
Four Points By Sheraton French Quarter
03.2018 - 08.2019
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Scheduled and assigned daily work and activities for team members.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Collected room deposits, fees, and payments.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Built talented team through hiring and training new associates.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Created monthly meetings for cashiers and membership desk associates.
- Attended staff meetings and brought issues to attention of upper management.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved guest complaints by addressing issues with rooms promptly.
Front Desk Manager
Country Inn & Suites By Radisson
06.2014 - 03.2018
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Resolved guest complaints by addressing issues with rooms promptly.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Attended staff meetings and brought issues to attention of upper management.
- Prepared weekly employee work schedules to meet operational needs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Checked guests in out of hotel, made reservations, and processed payments.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Entered and updated sensitive customer information during check-ins and room changes.
- Managed front desk maintenance of client records and lab data.
- Maintained transaction security by verifying payment cards against identification.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Stored guest valuables in safe and individual boxes for security.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05.2006
Skills
- Marketing Skills
- Communication Skills
- Customer Service Skills
- Leadership skills
- Teamwork
- Active Listening
- Problem-Solving Skills
- Negotiation Skills
Timeline
Sales Manager
Four Points By Sheraton French Quarter
04.2022 - Current
Sales Coordinator
Four Points By Sheraton French Quarter
08.2019 - 04.2022
Front Desk Supervisor
Four Points By Sheraton French Quarter
03.2018 - 08.2019
Front Desk Manager
Country Inn & Suites By Radisson
06.2014 - 03.2018
High School Diploma -
East Jefferson High School
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