Wanda Andree’ Parfait
Houma
Summary
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Overview
2026
2026
years of professional experience
Work History
Patient Access Representative
Ochsner Chabert Medical Center
Houma
10.2024 - Current
- Created new patient accounts in EMR system as needed.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Ensured accuracy of all data entered into computer system.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Assisted with scheduling outpatient appointments.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Scanned documents into electronic medical records system.
- Answered phones promptly in a professional manner.
- Collaborated with other departments to ensure quality customer service was delivered.
- Actively participated in team meetings and training sessions.
- Verified insurance coverage for services provided by the facility.
- Greeted patients and visitors in a courteous and professional manner.
- Collected co-pays and other payments from patients at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
Caregiver
Right At Home
04.2024 - 08.2024
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Administered prescribed medications on a timely basis following care plan instructions.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
Patient Access
Chabert Medical Center (Ochsner Medical / State of LA)
Houma
10.1992 - 03.2024
- Obtain current and accurate patient demographics, verify coverage eligibility for services, enter patient information into EPIC computer system, acquire signatures for compliance documents, arrive patients for their appointments / testings
- Advise patient or guarantor of their financial responsibility, collect payments, complete financial poverty level screening on eligible patients, close and balance cash drawer at end of day, run closing reports for end of day collections
- Monitor several work queues, resolved issues on WQ's to allow for effective processing of claim/charges, maintain record documenting on accounts, address with leadership trends that impact the efficient and effective processing of claims
- Cross-train in multiple departments and different facilities to expand my knowledge and assist with coverage.
- Maintain the confidentiality of all patient information.
- Uphold and support Ochsner Health System service excellence standards by providing excellent customer service and effectively communicating with patients throughout their medical experience
- Exhibit sound judgment in handling / escalating difficult situations and good organizational, time management, interpersonal, and conflict resolution skills
- Assist completing Medicaid applications
- Worked with Medicaid billing correcting denial claims and resubmitting for payment
Cashier
That Stanley Supermarket
Houma
- Balanced daily transactions on a computerized point-of-sale system.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
High School -
South Terrebonne High School
Business Certificate -
Coastal College
Skills
- Computer proficient
- EPIC
- Payor verification sites
- Interpersonal Skills
- Communication Skills
- Adaptable
- Flexible
- Dependable
- Ability to deal with high stress situations
- High quality of professionalism
References
Available upon request
Timeline
Patient Access Representative
Ochsner Chabert Medical Center
10.2024 - Current
Caregiver
Right At Home
04.2024 - 08.2024
Patient Access
Chabert Medical Center (Ochsner Medical / State of LA)
10.1992 - 03.2024
Cashier
That Stanley Supermarket
High School -
South Terrebonne High School
Business Certificate -
Coastal College