Wanda Andree’ Parfait
Ochsner Chabert Medical Center
Houma
34
years of professional experience
Patient Access Representative with background in managing patient admissions, insurance verification, and scheduling appointments. Possess strong communication skills to professionally interact with patients, families, and healthcare professionals. Demonstrated ability to maintain confidentiality while providing high-quality customer service. Notable contributions include improving workflow efficiency and reducing patient wait times.
Work History
Budtender
10 Months- Assisted customers in product selection based on preferences and needs.
- Provided detailed information about cannabis strains, products, and consumption methods.
- Processed transactions efficiently using point-of-sale systems.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Patient Access Representative
1 Year 10 Months- Created new patient accounts in EMR system.
- Organized and maintained patient records by updating and obtaining personal and financial information, ensuring accuracy for efficient processing.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Created new patient accounts in EMR system as needed.
- Assisted in scheduling outpatient appointments, facilitating timely access to care for patients.
- Ensured accuracy of all data entered into computer system.
- Assisted with scheduling outpatient appointments.
- Handled incoming phone calls promptly and professionally. promptly in a professional manner.
- Answered phones promptly in a professional manner.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services, ensuring necessary approvals for patient treatments and reducing delays.
- Welcomed patients with a friendly demeanor upon arrival. and visitors in a courteous and professional manner.
- Collaborated with other departments to ensure quality customer service was delivered.
- Actively participated in team meetings and training sessions.
Caregiver
4 Months- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Promoted client independence by encouraging self-care skills in bathing, grooming, and toileting.
- Noted changes in behavior or physical condition and reported them promptly to supervisor.
- Fostered companionship for elderly clients through engaging conversations and recreational activities.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Administered prescribed medications on a timely basis following care plan instructions.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured client safety by removing potential fall hazards, such as rugs and furniture.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Patient Access
31 Years 5 Months- Obtain current and accurate patient demographics, verify coverage eligibility for services, enter patient information into EPIC computer system, acquire signatures for compliance documents, arrive patients for their appointments / testings
- Advise patient or guarantor of their financial responsibility, collect payments, complete financial poverty level screening on eligible patients, close and balance cash drawer at end of day, run closing reports for end of day collections
- Monitor several work queues, resolve issues on WQ's to allow for effective processing of claim/charges, maintain record documenting on accounts, address with leadership trends that impact the efficient and effective processing of claims
- Cross-trained across various departments and facilities to enhance understanding and support staffing needs.
- Ensured confidentiality of patient information by adhering to privacy protocols and regulations.
- Cross-train in multiple departments and different facilities to expand my knowledge and assist with coverage.
- Maintain the confidentiality of all patient information.
- Assist in completing Medicaid applications
- Collaborated on Medicaid billing by correcting denial claims and resubmitting for payment.
Education
High School
Business Certificate
Skills
Point-of-sale systems
EPIC
Payer verification sites
Interpersonal Skills
Communication Skills
Adaptable
Flexible
Dependable
High stress management
Professional demeanor
References
Available upon request
Timeline
Budtender
Greenleaf Dispensary
10.2025 - CurrentRead More
Patient Access Representative
Ochsner Chabert Medical Center
10.2024 - CurrentRead More
Caregiver
Right At Home
04.2024 - 08.2024Read More
Patient Access
Chabert Medical Center (Ochsner Medical / State of LA)
10.1992 - 03.2024Read More
Coastal College
Business Certificate
Read More
South Terrebonne High School
High School
Read More