Summary
Overview
Work History
Education
Skills
Certification
Basic CPR Training
Timeline
Generic

Wendy Collins

608 East St. Mamou

Summary

Dynamic professional with extensive experience in front office operations, excelling in high-volume environments while maintaining efficiency and composure. Recognized for exceptional communication skills, strong organizational capabilities, and meticulous attention to detail. Collaborative team player committed to achieving results and adept at adapting to evolving needs. Expertise in scheduling, customer service, and administrative support ensures seamless daily operations and fosters positive relationships with team members and clients.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Receptionist

Timothy Fontenot DDS-Eunice
09.2013 - 11.2024


  • Verified current address, phone numbers and insurance information of patients.
  • Answered phones and scheduled/rescheduled appointments for patients.
  • Checked each patient out and collected their copay.
  • Kept up with filing charts and papers daily and made copies of any forms/papers needed.
  • Made deposits at end of day at closing.
  • Managed front desk operations, greeting patients and ensuring a welcoming environment.
  • Scheduled appointments using dental practice management software, optimizing patient flow and resource allocation.
  • Answered phone inquiries and addressed patient concerns, enhancing communication and service quality.
  • Maintained accurate patient records, ensuring compliance with privacy regulations and office protocols.
  • Trained new reception staff on office procedures and customer service standards, fostering a collaborative team environment.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Receptionist

Ville Platte Pediatrics-Ville Platte
08.2003 - 05.2013
  • Greeted patients upon check in.
  • Verified current address, phone numbers and insurance information of patients.
  • Answered phones and scheduled/rescheduled appointments for patients.
  • Checked each patient out and collected their copay.
  • Kept up with filing charts and papers daily and made copies of any forms/papers needed.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

Mamou High School
Mamou, LA
05.1995

Skills

  • Medical Receptionist
  • Clerical Experience
  • Front Desk
  • Medical Office Experience
  • Insurance Verification
  • Multi-line Phone Systems
  • Medical Scheduling
  • Appointment scheduling
  • Data inputting
  • File management
  • Phone etiquette
  • Calm demeanor
  • Computer proficiency

Certification

  • Basic CPR Training - Oct.2024 to Oct. 2026

Basic CPR Training

Learn basic CPR through the years.




Timeline

Receptionist

Timothy Fontenot DDS-Eunice
09.2013 - 11.2024

Receptionist

Ville Platte Pediatrics-Ville Platte
08.2003 - 05.2013

High School Diploma -

Mamou High School

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Wendy Collins