Wendy Duhe
Metairie
Summary
Productive Learning Trainer with extensive experience working with operations managers, area managers and production assistants. Committed to developing thorough training sessions based on site needs. Innovator accurately develops and tracks training program productivity and employee progress.
Overview
3
3
years of professional experience
Work History
Learning Trainer
Amazon
Elmwood
06.2024 - Current
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Advised managers on how best to utilize available resources when developing training plans.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Evaluated operations to identify training needs and foster effective implementation and communication.
- Evaluated training program outcomes and worked with management to design and implement improvements.
- Facilitated classroom instruction by utilizing a variety of teaching methods such as lectures, demonstrations, role playing.
- Explained goals and expectations required of trainees.
- Selected and assigned instructors to conduct training.
- Monitored team performance during post-training assessments to measure effectiveness of program.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Conducted employee training sessions for process-specific tasks.
- Managed multiple projects simultaneously while meeting deadlines.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Problem Solver
Amazon
Elmwood
10.2021 - Current
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Shared information and resources to support problem-solving strategy.
- Provided top quality control and eliminated downtime to maximize revenue.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified and analyzed complex problems to develop effective solutions.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Safety Associate
Amazon
Elmwood
10.2021 - Current
- Trained new employees in proper safety procedures to minimize accidents with proper behaviors.
- Attended meetings with representatives from other departments regarding potential hazards associated with certain tasks or operations.
- Recommended methods to reduce ongoing hazards with improved methods, processes and materials.
- Coordinated training drills to increase employee safety awareness.
- Ensured that all personal protective equipment is properly stored, maintained and used by personnel when needed.
- Coordinated right-to-know programs regarding hazardous chemicals or other substances.
- Developed and created materials for new employee health and safety orientations.
- Provided guidance on safe work practices to employees and monitored their adherence to safety guidelines.
- Supervised safe handling, storage and disposal of hazardous materials.
- Managed household errands and other essential duties.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Diploma -
Fisher Middle High School
Lafitte, LA05-1997
Some College (No Degree) - Cafe Management
Jefferson Parish Cafe Management
Marrero, LASkills
- Employee training
- Curriculum development
- Training evaluation
- Classroom management
- Instructional design
- Learning management systems
- Technical training
- Trainer coaching
- Training delivery
- Mobile learning
- Learning styles
Timeline
Learning Trainer
Amazon
06.2024 - Current
Problem Solver
Amazon
10.2021 - Current
Safety Associate
Amazon
10.2021 - Current
High School Diploma -
Fisher Middle High School
Some College (No Degree) - Cafe Management
Jefferson Parish Cafe Management
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