Wendy Embry
Sulphur
Summary
Resourceful and experienced worker offering expertise in customer service, typing and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Office Manager
United Office Supply
06.2018 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Team Leader
Cracker Barrel
06.2016 - 06.2018
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Dept Manager
Walmart
11.1988 - 07.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
Education
Associate Degree - Accounting And Business Management
Delta School of Business And Technology
Lake Charles, LA05.1989
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Data Entry
- Clear oral/written communication
- Administrative Support
- Clerical Support
- Inventory Control
Timeline
Office Manager
United Office Supply
06.2018 - Current
Team Leader
Cracker Barrel
06.2016 - 06.2018
Dept Manager
Walmart
11.1988 - 07.2014
Associate Degree - Accounting And Business Management
Delta School of Business And Technology
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