Summary
Overview
Work History
Education
Skills
Timeline
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Wendy Sexton

Lake Charles

Summary

Resourceful Supervisor offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations and promoting organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and strive to improve everyday.

Overview

21
21
years of professional experience

Work History

Table Games Floor Supervisor

Caesar's Entertainment
11.2022 - Current
  • Optimized scheduling processes to ensure adequate coverage during peak hours without sacrificing employee satisfaction or work-life balance.
  • Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
  • Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
  • Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.


Inventory and Rental Coordinator

Henderson Implements
05.2019 - 04.2021
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Coordinated logistics for delivery and pick-up of rental equipment, ensuring smooth operations and customer satisfaction.
  • Reduced downtimes by promptly addressing maintenance issues and coordinating repairs for rental equipment.
  • Conducted regular inventory audits to ensure accurate record-keeping and prevent potential shortages
  • Coordinated with other departments for seamless integration of received goods into various operations.
  • Assisted customers in selecting appropriate equipment for their needs, providing knowledgeable guidance on available options.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.

Customer Service Representative

State Farm Insurance
10.2018 - 05.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Hiring Coordinator

Isle of Capri Casino
11.2015 - 04.2018
  • Maintained New Hire Processing Chart to track candidates going through the hiring process
  • Assisted all departments with hiring needs-providing information regarding open requisitions, current job descriptions, insured that the candidates met the job criteria
  • Responsible for writing Standard Operating Procedures
  • Worked closely with HR teams to ensure seamless onboarding processes for new hires, setting them up for success from day one.
  • Conducted comprehensive interviews to assess candidate skills, qualifications, and cultural fit within the organization.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.

Table Games Casino Administrator

L’auberge Casino Resort
04.2004 - 09.2014
  • Developed a comprehensive system which consolidated data from different sources to form one consistent and accurate source of information for all Table Games employees
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures serving on the Safety Committee for 5 years
  • Responsible for reviewing and editing all Standard Operating Procedures and Internal Controls for accuracy and good organization of material
  • Reviewed and resolved revenue audit discrepancies and queries
  • Responsible for writing reports to Louisiana State Police and proofreading all other correspondence
  • Assigned and provided direction to Managers/Supervisors on correct procedures for employee performance reviews; reviewed all employee evaluations to insure consistency
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Conducted regular reviews of operations and identified areas for improvement.


Education

Bachelor of Science - Finance

McNeese State University
Lake Charles, Louisiana

Skills

  • Quick learner that thrives within detail-oriented, deadline driven environments
  • Outstanding communications and interpersonal skills with all levels of the organization
  • Comfortable working with large and diverse groups of people
  • Attention to detail and extremely high level of accuracy
  • Demonstrates sound work ethics with a history of outstanding attendance
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Comfortable following directions and receptive to direction from manager
  • Expertise in staff supervision, logistics coordination, time management and prioritizing
  • Knows the importance of safety in the workplace

Timeline

Table Games Floor Supervisor

Caesar's Entertainment
11.2022 - Current

Inventory and Rental Coordinator

Henderson Implements
05.2019 - 04.2021

Customer Service Representative

State Farm Insurance
10.2018 - 05.2019

Hiring Coordinator

Isle of Capri Casino
11.2015 - 04.2018

Table Games Casino Administrator

L’auberge Casino Resort
04.2004 - 09.2014

Bachelor of Science - Finance

McNeese State University

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