Wesley Stevens
Baton Rouge
Summary
Sales Manager with a proven track record in team leadership and client relationship management. Expert in developing sales strategies that enhance client satisfaction and drive revenue growth. Skilled in market trend analysis and implementing productivity-boosting strategies. Committed to team growth through effective training and mentoring.
Overview
30
30
years of professional experience
Work History
Sales Manager
Charter Spectrum
Riverview
12.2022 - 07.2025
- Directed sales team in formulating strategic plans to drive revenue growth.
- Managed client relationships to enhance satisfaction and retention rates.
- Analyzed market trends to uncover new business opportunities.
- Trained and mentored junior sales staff on effective practices.
- Collaborated with marketing to synchronize campaigns with sales strategies.
- Implemented efficient sales processes to boost productivity.
- Conducted performance reviews for team members, fostering professional growth.
- Coordinated with cross-functional teams to address customer needs.
Retention Specialist
Charter Spectrum
Riverview
07.2020 - 12.2022
- Analyzed customer feedback to identify retention opportunities and trends.
- Developed personalized communication strategies to strengthen customer loyalty.
- Collaborated with marketing teams to design targeted retention campaigns.
- Trained staff on best practices for enhancing customer engagement.
- Monitored customer interactions via CRM systems to elevate service quality.
- Implemented surveys to collect insights on customer satisfaction and preferences.
- Resolved inquiries effectively, fostering positive relationships and retention.
- Created personalized communication plans for key accounts based on individual needs.
Project Manager
Charter Spectrum
Tampa
11.2016 - 09.2020
- Executed project plans by leading cross-functional teams to achieve deliverables.
- Coordinated timelines and resources for on-time project completion.
- Facilitated meetings to provide project updates and gather stakeholder feedback.
- Developed comprehensive documentation for tracking progress across projects.
- Managed vendor relationships to align with project objectives and requirements.
- Implemented risk management strategies to address potential issues proactively.
- Streamlined communication channels among team members and stakeholders.
- Conducted training sessions on project management tools and methodologies.
Field Supervisor
Cox Communications
Newport News
03.2010 - 10.2016
- Supervised daily operations of installation teams to ensure efficient client service setups.
- Coordinated scheduling and logistics for field technicians across multiple service areas.
- Trained new employees in safety protocols and equipment operation standards.
- Ensured compliance with company policies and regulatory requirements during all operations.
- Conducted quality checks on installations to uphold service excellence.
- Managed inventory of tools and materials utilized in the field effectively.
- Resolved service-related client issues through effective communication and problem-solving.
- Collaborated with management to enhance workflow processes within teams.
Field Technician
Cox Communications
Virginia Beach
08.2001 - 02.2010
- Installed and maintained cable systems for residential and commercial clients.
- Diagnosed service issues with specialized testing equipment to ensure timely repairs.
- Collaborated with team members to enhance installation processes and efficiency.
Aviation Electronics Technician
US Navy
Norfolk
08.1995 - 07.2001
- Diagnosed electronic malfunctions using specialized testing equipment.
- Conducted routine inspections of electronic components to ensure operational readiness.
- Collaborated with team members to troubleshoot complex avionics issues.
Education
BBA - Micro Computer Information Specialist
Hampton University
Hampton, VA05-1999
Skills
- Customer retention strategies
- Team leadership
- Sales strategy development
- Client relationship management
- Sales forecasting
- Performance evaluation
- Effective communication
- Training and mentoring
- Time management
- Negotiation skills
- Problem solving
- Verbal and written communication
- New business development
- Fortune 500 sales experience
- Social media expertise
- Brand-building strategies
- Project management
- Motivational skills
- Product knowledge
- Market research and analysis
- Visionary leadership
- Sales presentation skills
Affiliations
Musiscian
Timeline
Sales Manager
Charter Spectrum
12.2022 - 07.2025
Retention Specialist
Charter Spectrum
07.2020 - 12.2022
Project Manager
Charter Spectrum
11.2016 - 09.2020
Field Supervisor
Cox Communications
03.2010 - 10.2016
Field Technician
Cox Communications
08.2001 - 02.2010
Aviation Electronics Technician
US Navy
08.1995 - 07.2001
BBA - Micro Computer Information Specialist
Hampton University
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