Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Timeline
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Wesley Stone

New Orleans

Summary

Detail-oriented technology professional experienced with system diagnostics, repairs, and upgrades essential for maintaining operational integrity. Utilizes technical expertise to troubleshoot and resolve system issues promptly, ensuring minimal downtime. Knowledge of network configurations, hardware installations, and software management to support seamless system performance.


Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Systems Technician

Marquette Transportation
06.2024 - Current
  • Installed and configured Starlink systems and security cameras on vessels, valued at up to $10,000.
  • Handled urgent technical challenges by participating in after-hours on-call duties beyond standard operating times.
  • Configured networking devices such as firewalls, routers, and switches to ensure secure functionality.
  • Prioritized help desk requests based on urgency and business impact while maintaining excellent customer service.
  • Traveled to various worksites to troubleshoot, repair and provide diagnostic support.
  • Install, test, and configure operating systems and authorized software as required.
  • Set up user accounts in accordance with company policies and procedures.
  • Provided technical support to internal staff on a variety of topics related to IT systems.
  • Troubleshot and resolved system issues to minimize downtime and enhance operational efficiency.
  • Maintained and updated IT infrastructure, ensuring compliance with industry standards and best practices.

Supervisor

UPS
02.2012 - 08.2020
  • Tracked 5-10 employees performance to determine areas of strength and improvement.
  • Fostered a positive environment by employing motivational techniques to drive team performance.
  • Maintained compliance with organizational protocols during opening and closing routines.
  • Provided essential training to ensure proficiency among new staff.
  • Oversaw daily operations, ensuring compliance with safety protocols and efficiency standards.
  • Trained and mentored new staff on operational procedures and best practices.

Education

Bachelor of Science - Cybersecurity Candidate

Southern University of New Orleans
12.2026

Skills

  • Network Configuration and Troubleshooting
  • Communication Skills
  • Operating Systems Support
  • Attention to Detail
  • Software Configuration and Support
  • Time Management
  • VPN and Remote Access Solutions
  • Customer Service Orientation
  • Problem-Solving
  • Active listening
  • Network troubleshooting
  • Remote support
  • Help desk support
  • Desktop support

Certification

  • CompTIA ITF+

Hobbies and Interests

Boxing - Focused on discipline, endurance, and strategic thinking, which helps me stay resilient under pressure., Playing Guitar - Enjoys enhancing creativity, patience, and attention to detail through regular practice and learning.

Timeline

IT Systems Technician

Marquette Transportation
06.2024 - Current

Supervisor

UPS
02.2012 - 08.2020

Bachelor of Science - Cybersecurity Candidate

Southern University of New Orleans

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Wesley Stone