Whitley Bursey
Monroe
Summary
Motivated and dependable professional with experience in customer service, sales, and order fulfillment. Proven ability to manage customer relationships, handle transactions, and maintain organized workflows. Strong communication skills with a focus on delivering positive customer experiences and meeting business goals.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
Work History
Sales Associate
Walmart
Monroe
07.2023 - 02.2026
- Provided friendly, efficient customer service in a fast-paced retail environment
- Assisted customers with purchases, returns, and general inquiries
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions accurately while handling cash, credit, and digital payments
- Resolved customer concerns professionally to ensure a positive experience
- Maintained organization of front-end areas and follow company policies
- Communicate effectively with team members to support daily operations
Fulfillment Center Associate
Amazon
Monroe
10.2024 - 02.2025
- Picked and packed customer orders with attention to detail and accuracy.
- Ensured compliance with safety protocols during all operational tasks.
- Resolved issues related to order fulfillment through effective communication with supervisors.
- Operated various material handling equipment such as scanners, conveyors, lifts.
- Packed items into boxes according to customer requirements.
- Received, sorted and processed incoming orders in a timely manner.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Lifted up to 40 lbs
Customer Service Representative
Alorica
Monroe
06.2022 - 04.2023
- Handled inbound calls for healthcare members regarding benefits, claims, and coverage
- Verified patient information while maintaining HIPAA compliance
- Managed high call volume while maintaining professionalism and courtesy at all times.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved member concerns with empathy, accuracy, and professionalism
- Documented interactions clearly and accurately in computer systems
- Scheduled appointments and assisted with general healthcare inquiries
- Met quality, productivity, and attendance standards in a call-center environment
Owner / Founder
WhitMadeCustoms LLC
Monroe
09.2019 - 10.2021
- Designed and sold custom handmade products including porch signs, doormats, and t-shirts
- Managed customer orders, including custom requests and communication from inquiry to delivery
- Handled pricing, budgeting, and materials sourcing to maintain profitability
- Marketed products through social media and word-of-mouth, building a consistent customer base
- Packaged and fulfilled orders, ensuring quality and customer satisfaction
Education
University View Academy
Monroe, LASkills
- Customer service
- Problem solving
- Time management
- Customer Service & Client Support
- Verbal & Written Communication
- Conflict Resolution / De-escalation
- Social Media Marketing
- CRM software proficiency
- Cash Handling / Payment Processing
- Packaging & Shipping
- Scheduling / Appointment Setting
- Sales & Upselling Techniques
- Order Processing & Fulfillment
- Inventory Management
- Time Management & Multitasking
- Problem Solving
- Attention to Detail
- Organization
- Team Collaboration
- Basic Computer Skills
- Material handling
- Packing efficiency
- Willing to learn
- Product picking
- Product sorting
Timeline
Fulfillment Center Associate
Amazon
10.2024 - 02.2025
Sales Associate
Walmart
07.2023 - 02.2026
Customer Service Representative
Alorica
06.2022 - 04.2023
Owner / Founder
WhitMadeCustoms LLC
09.2019 - 10.2021
University View Academy