Whitney Bonds
Zachary
Summary
Customer-focused individual with a passion for delivering exceptional service. Taking on new challenges. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
Work History
Retail Keyholder/ Cashier Lead
Bath & Body Works
Baton Rouge
10.2020 - Current
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Trained, managed and motivated employees to promote professional skill development.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Utilized problem solving skills to resolve customer disputes or complaints quickly and efficiently.
- Ensured a clean and organized store environment by restocking shelves, organizing displays, and cleaning the sales floor.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Medical Office Manager
Cenikor Drug and alcohol rehabilitation center
Baton Rouge
04.2013 - 10.2017
- Provided support to physicians by organizing patient charts prior to scheduled appointments.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Performed administrative tasks such as preparing correspondence or maintaining personnel files.
- Coordinated with insurance companies to verify coverage of services rendered.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
Medical Assistant/Receptionist
First choice surgery center
Baton Rouge
03.2009 - 10.2013
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Took messages from patients and promptly relayed to appropriate staff.
- Assisted with scheduling follow-up appointments and referrals as requested by providers.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
- Interviewed patients to complete case histories and intake forms.
- Provided assistance to clinicians during exams when needed.
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
Leasing Agent
AC Lewis
Baton Rouge
05.2007 - 11.2008
- Managed overall tenant relations, promoted tenant satisfaction.
- Maintained accurate records of correspondence with and from tenants.
- Oversaw daily operations, maintenance, and administration of various properties.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Education
Practical Nursing Technical Certificate - Practical Nursing
Baton Rouge Community College
Baton Rouge, LA05-2010
Medical Assistant Certification - Medical Assistant
Delta College of Arts And Technology
Baton Rouge, LA05-2007
Skills
- Employee training
- Cash handling
- Inventory management
- Product knowledge
- Store organization
- Opening procedures
- Closing procedures
- Multi-tasking
- Sales leadership
- Problem-solving abilities
Timeline
Retail Keyholder/ Cashier Lead
Bath & Body Works
10.2020 - Current
Medical Office Manager
Cenikor Drug and alcohol rehabilitation center
04.2013 - 10.2017
Medical Assistant/Receptionist
First choice surgery center
03.2009 - 10.2013
Leasing Agent
AC Lewis
05.2007 - 11.2008
Practical Nursing Technical Certificate - Practical Nursing
Baton Rouge Community College
Medical Assistant Certification - Medical Assistant
Delta College of Arts And Technology