Whitney Duncan
Lake Charles
Summary
Focused Navigator highly effective at uncovering problems and calmly responding to changing conditions. Excited to leverage skills gained many years to pursue challenging new position.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Navigator
SWLA Healthcare Education Center
Lake Charles
05.2024 - 08.2025
- Facilitate Medicaid and Marketplace applications for individuals and families across the assigned region, ensuring accuracy and compliance with federal and state guidelines. • Specialize in serving vulnerable populations: • Mondays: Provide targeted outreach to the homeless community • Weekly presence at the Beauregard Parish Health Unit • Perform follow-up duties including: • Completing pending applications • Uploading and emailing supporting documents • Contacting Medicaid on behalf of clients to resolve issues or update account details • Requesting replacement insurance cards as needed.
Data Entry Clerk/Community Outreach Coordinator
SWLA Healthcare Education Center
Lake Charles
09.2021 - 05.2025
- Field phone calls and redirect them to the appropriate department; perform administrative tasks such as recording. Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners •Type in data provided directly from outreach workers • Verify data by comparing it to source documents • Update existing data • Sort and organize paperwork after entering data to ensure it is not lost • Managing hours worked for outreach workers • Collecting and verifying timekeeping information for all employees • Calculating pay according to hours worked • Preparing check requests and sending them off to payroll • Analyzing collected data to identify trends, measure program effectiveness, and inform decision-making processes .repair reports and presentations based on data analysis to communicate program outcomes and impact.
Disaster Case Manager
The Elite Group
Lake Charles
05.2021 - 05.2022
- Assess survivor needs, and create recovery plans.
- Connect the client with FEMA, housing, and community resources.
- Assist with applications and benefits.
- Provide crisis support and advocacy.
- Maintain case files and track progress.
- Collaborate with agencies and service providers.
Education
High School Diploma -
LaGrange High
Lake Charles, LA05-2008
Skills
- Demonstrates confidence and leadership, problem solving, attention to detail, effective communication, and time management
Certification
- TWIC Card
- Bloodborne Pathogen
- HIPAA
Timeline
Navigator
SWLA Healthcare Education Center
05.2024 - 08.2025
Data Entry Clerk/Community Outreach Coordinator
SWLA Healthcare Education Center
09.2021 - 05.2025
Disaster Case Manager
The Elite Group
05.2021 - 05.2022
High School Diploma -
LaGrange High