Whitney Evans
Slidell
Summary
Customer Service Professional
10 Years of Experience
Dynamic and adaptable team member with a proven track record in customer service, skilled at handling diverse tasks and thriving in fast-paced environments. Committed to achieving business success and pursuing continuous professional development while prioritizing quality and teamwork. Experience with emotional support and handling how to work with others professionally.
Additionally, I possess 4 years of experience in recovery support, engaging with rehabilitation centers to share my personal journey and providing volunteer service to the community, showcasing my dedication to aiding others in overcoming addiction.
Overview
11
11
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work History
Team Member
Kenneys Seafood
Slidell
02.2025 - Current
- Assisted customers with seafood selections and answered product inquiries.
- Maintained cleanliness and organization in the seafood display area.
- Prepared and packaged seafood products for customer purchases.
- Worked hard to learn required tasks quickly to maximize performance.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Prepared meeting agendas, attended meetings and recorded and transcribed minutes.
General Manager
Marcos's Pizza
Slidell
07.2022 - 11.2024
- Managed daily operations and staff scheduling for busy pizza restaurant.
- Supervised kitchen staff ensuring food quality and safety standards.
- Trained new employees in customer service and food preparation techniques.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Guided management and supervisory staff to promote smooth operations.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Formed and sustained strategic relationships with clients.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Structured HR consulting services to support clients during organizational developments and changes.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
Manager
Ruby Tuesdays Restaurant
Slidell
08.2017 - 06.2019
- Oversaw daily restaurant operations and ensured compliance with health standards.
- Trained and mentored staff on customer service and operational procedures.
- Managed inventory levels and coordinated supply orders for food and beverages.
- Conducted regular performance evaluations to maintain staff accountability and development.
- Collaborated with kitchen staff to streamline food preparation processes and service flow.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented quality control measures to uphold company standards.
Team Member
Sonic Drive-In
Pearl River
06.2015 - 02.2017
- Collaborated with team members to restock inventory and ensure freshness.
- Followed safety and sanitation guidelines during food preparation tasks.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Collaborated with team members to maximize productivity and efficiency.
- Built and maintained working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Identified opportunities for process improvements within the department.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in team meetings to discuss strategies for improvement.
- Collaborated with team members to achieve daily goals.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Delivered messages and ran errands.
- Provided support to kitchen staff in food handling and preparation processes.
- Maintained a clean and organized work area throughout shift.
Education
GED
Slidell, LASkills
- Customer service
- Food safety
- Inventory management
- Staff training
- Problem solving
- Team leadership
- Time management
- Emotional intelligence
- Relationship building
- Facility cleaning
- Hospitality and accommodation
- Clear communication
- Cleaning
- Positive attitude
- Workplace safety
- Complaint resolution
- Collaboration and teamwork
- Willingness to learn
- Following instructions
- Flexible schedule
- Task prioritization
- Dependability and reliability
- Effective communication
- Performance evaluation
- Problem-solving
Certification
- ServSafe
- Food Safety Certification
Affiliations
- Voluntary service work for community
- Visit rehabilitation centers
References
References available upon request.
Timeline
Team Member
Kenneys Seafood
02.2025 - Current
General Manager
Marcos's Pizza
07.2022 - 11.2024
Manager
Ruby Tuesdays Restaurant
08.2017 - 06.2019
Team Member
Sonic Drive-In
06.2015 - 02.2017
GED