Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Whitney Perkins

Ponchatoula

Summary

Professional in program management with history of driving project success and ensuring operational excellence. Known for collaborative approach and delivering results that align with organizational objectives. Dependable and adaptable, bringing strong leadership and communication skills to foster teamwork and manage changing priorities effectively.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Program Supervisor

Evergreen Life Services
02.2024 - Current
  • Certified Medication Administrator
  • Supervise multiple homes.
  • Reviewed data reports related to program outcomes and objectives.
  • Conducted annual performance reviews of staff members.
  • Developed strategies for improving program efficiency and effectiveness.
  • Maintained accurate records of program activities and results.
  • Monitored health of clients, communicated with medical professionals, implemented preventative strategies to limit illness and serious incidents and coordinated documentation across shifts.
  • Managed day-to-day residential services, met individual transportation needs and maintained safe and high-quality home environments.
  • Led team meetings to communicate updates, gather feedback, and align on goals.

Sue Chef

Bonanno’s Catering
11.2017 - Current
  • Cooking and preparing meals for all types of events.
  • Giving positive energy and excellent hospitality to guests.

Therapist

Strengthening Outcomes of Autism With Resources
04.2022 - 12.2023
  • Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
  • Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
  • Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
  • Provided individual and group therapy sessions to patients suffering from mental health issues.
  • Assessed clients' mental health needs, developed treatment plans and monitored progress.
  • Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.

Mental Health Technician

Universal Behavioral Hospital
01.2021 - 12.2022
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Direct Service Worker

rescare
12.2019 - 11.2020
  • Providing a safe environment for individuals with mental disabilities. CMA certified, taking vitals, and passing medicines at a timely matter to everyone.

Home Director

Evergreen Life Services
10.2018 - 11.2020
  • Coordinated daily schedules to ensure smooth transitions between activities and appointments for all family members.
  • Collaborated with educational professionals to support children''s special needs requirements, resulting in better school experiences.
  • Facilitated a positive home environment by addressing conflicts constructively and promoting open communication among family members.
  • Oversaw travel arrangements for both domestic and international trips, enabling seamless vacations for the entire family unit.

Contractor

Parish Supportive Living
10.2017 - 12.2019
  • Taking care of individuals with mental/behavioral disabilities, administrating medications, and ensuring her safety.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.

Direct Service Worker

Wilkinson Care Giving
12.2015 - 12.2017
  • Working with individuals with mental disabilities with 24/7 care to ensure their safety and well-being in their own home setting. Helping with personal hygiene and everyday living needs.
  • Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
  • Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Built relationships with community resources to enhance client access to support services such as employment, housing, and healthcare providers.

Mental Health Tech

Northlake behavioral hospital
06.2015 - 12.2015
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.

Waitress

IHOP
06.2009 - 10.2010
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Customer Service Lead

Winn-Dixie
09.2007 - 06.2010
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Improved team efficiency by implementing new training procedures and streamlining work processes.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Education

BA - BUSINESS ADMINISTRATION

SOUTHEASTERN LOUISIANA UNIVERSITY
12.2021

Some studies - CRIMINAL JUSTICE

DELGADO COMMUNITY COLLEGE
06.2010

High School Diploma -

Hammond High School
Hammond, LA
05-2009

Skills

  • Great communication skills
  • Negotiation Skills
  • Advanced computer skills
  • Persistent
  • Trustworthy
  • Reliable
  • Determined/ Dedicated
  • Vital Signs
  • Meal Preparation
  • Medication Administration
  • Patient Care
  • Catering

Certification

  • Certified Medication Aide
  • Certified Medical Assistant

Timeline

Program Supervisor

Evergreen Life Services
02.2024 - Current

Therapist

Strengthening Outcomes of Autism With Resources
04.2022 - 12.2023

Mental Health Technician

Universal Behavioral Hospital
01.2021 - 12.2022

Direct Service Worker

rescare
12.2019 - 11.2020

Home Director

Evergreen Life Services
10.2018 - 11.2020

Sue Chef

Bonanno’s Catering
11.2017 - Current

Contractor

Parish Supportive Living
10.2017 - 12.2019

Direct Service Worker

Wilkinson Care Giving
12.2015 - 12.2017

Mental Health Tech

Northlake behavioral hospital
06.2015 - 12.2015

Waitress

IHOP
06.2009 - 10.2010

Customer Service Lead

Winn-Dixie
09.2007 - 06.2010

Some studies - CRIMINAL JUSTICE

DELGADO COMMUNITY COLLEGE

BA - BUSINESS ADMINISTRATION

SOUTHEASTERN LOUISIANA UNIVERSITY

High School Diploma -

Hammond High School

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Whitney Perkins