Whitney Turntine
Baton Rouge
Summary
Childcare professional prepared to provide high-quality care and support. Proven history of fostering positive relationships and creating structured routines for children. Known for adaptability and teamwork, ensuring collaborative and harmonious home environment. Proficient in child safety, meal preparation, and educational activities.
Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little parental guidance. Adept in caring for up to 7 children while preparing meals and managing personal, medical and educational activities for each child.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nanny/Babysitter
Jovie
McLean, VA
03.2019 - 12.2024
- Keep the play area safe and free from hazards while monitoring children consistently throughout the day.
- Sanitize play equipment, games and toys on a regular basis to keep them safe and attractive while minimizing the spread of germs.
- Change diapers, dress children and assist them with their snacks, drinks and meals as needed.
- Teach children the importance of good personal hygiene and health habits, including the importance of brushing teeth, eating healthy food, using the toilet and getting adequate rest.
- Engage in educational activities with the children, including reading, crafts, drawing, coloring and singing.
- Keep an individual record for each child that includes information about his or her behaviors, daily activities, meals eaten, medications received and other important and mundane details. Discuss this information with each child’s parents on a daily or weekly basis.
- Discipline unruly children as needed, focusing on using creative ways to encourage good behavior such as picking up after themselves, participating in the lesson plans and treating each other kindly.
- Create daily lesson plans that are developmentally appropriate, fun and interesting. Lesson plans should always encourage full participation from each child.
- Take children to and from activities.
- Supervised daily activities, ensuring safety and engagement for children in care.
- Developed and implemented educational activities to promote cognitive and social development.
- Communicated effectively with parents regarding children's progress and behavioral concerns.
- Managed schedules, coordinating transportation and playdates to optimize time management.
- Mentored junior nannies, sharing best practices for child care and developmental support.
- Cultivated a nurturing environment that encouraged positive behavior and emotional growth.
- Adapted caregiving strategies based on individual children's needs and preferences.
- Resolved conflicts among children through mediation techniques, fostering cooperation and understanding.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Handled challenging behavioral issues using appropriate discipline strategies and proactive communication with parents.
- Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
- Played games, worked on puzzles, and read books to young children.
- Built positive and nurturing environments to support child social and emotional growth.
Leasing Agent
Yarco Companies
St. Louis, MO
12.2023 - 04.2024
Hostess
Morton's The Steakhouse
St. Louis, MO
03.2021 - 11.2021
- Answered telephone inquiries
- Scheduled reservations
- Directed guests to their table
- Accommodated and managed large parties
- Took and packed to-go orders
- Managed customer requests
- Helped bus tables
- Monitored training of new employees
Host/Cashier/Bartender
Penn Gaming
St. Louis, MO
12.2019 - 03.2020
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for Togo orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers’ needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers’ identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
Concierge/Receptionist
The CBMC Group
College Park, MD
01.2018 - 04.2019
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand. Perform office duties on a temporary basis when needed. Pick up and deliver items, or run errands for guests. Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors. Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system. Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced. Assisted leases with move in and move out arrangements. Received, sorted and distributed mails and packages. Provide exceptional customer service to all tenants/guests Monitor lobby traffic and alerting residents of deliveries and arriving guests. Provide all other job duties as requested by administrative/management staff. Maintain working relationship as liaison between residents and building management. Facilitate parking and general movement throughout the building for outside contractors as well as prospective tenants. Intercept and direct calls and emails for leasing and management staff. Create new efficient ways to keep the office organized and more efficient. Create a comfortable environment between residents and staff. The residents of the Loree Grand are so satisfied with my performance they wrote about my services in reviews of the building. Supervisor requested that I train new employees for job duties.
Sales Associate
Macy's
Tysons Corner, VA
10.2018 - 02.2019
- Exceeded sales targets through personalized customer engagement and product recommendations.
- Trained and mentored new associates, fostering a collaborative team environment.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Developed visual merchandising strategies to optimize product presentation and drive sales.
- Leveraged point-of-sale systems to efficiently process transactions and manage customer data.
- Maintained high standards of customer service, resolving issues promptly to ensure satisfaction.
- Analyzed sales trends to identify opportunities for promotional strategies and upselling techniques.
- Collaborated with management on strategic initiatives to improve overall store performance and profitability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Hostess/Cashier
Luckys sports theatre and grille
Alexandria, VA
01.2017 - 01.2018
- Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either the bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests
- Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
- Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
- Help dining room staff by setting and clearing tables; replenishing water; serving beverages
- Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
- Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for Togo orders
- Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
- Contribute to team effort by accomplishing related results as needed
Manager
Mama b's bbq
04.2015 - 01.2018
- Recruiting, training and supervising staff agreeing and managing budget
- Planning menus
- Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
- Promoting and marketing the business
- Ordering supplies
- Producing staff rotas
- Handling customer enquiries and complaints
- Taking reservations
- Greeting and advising customers
- Problem solving
- Preparing and presenting staffing/sales reports
- Keeping statistical and financial records
- Assessing and improving profitability
- Setting targets
- Handling administration and paperwork
- Liaising with customers, employees, suppliers, licensing authorities and sales representatives
- Making improvements to the running of the business and developing the restaurant.
Education
Associate of Applied Science - fashion merchandising
Baton Rouge Community College
Baton Rouge, LA12-2027
High school or equivalent - undefined
Freedom High School
Skills
- Front Desk
- Nannying
- Communications
- Organizational Skills (10 years)
- Heavy Lifting
- Analysis Skills
- Microsoft Office
- Social Networking (5 years)
- Yardi
- Front desk
- Training
- Babysitter
- Cash register
- Management
- Customer service
- Social Media Management (6 years)
- Supervising Experience
- Time Management (10 years)
- Computer Literacy
- Human Resources
- Mac OS
- Social Media Marketing
- Training & Development
- Training & development
- Marketing
- Stocking (4 years)
- Childcare
- Fast Learner
- Supervising Experience (2 years)
- Benefits Administration
- Cash handling
- Nanny
- Food Preparation Experience
- Supervising experience
- Childcare Provider
- Driving Experience (3 years)
- Bartender Experience (1 year)
- Cash Handling
- Accounting
- Computer Skills
- Babysitting
- Leasing office
- Sales
- Yardi (3 years)
- Receptionist
- Food Service
- Child Care
- Recruiting
- Driving Experience
- Makeup application
- Typing (7 years)
- Guest services
- Typing
- Management Experience (2 years)
- Menu Planning
- Coaching
- Word (5 years)
- Customer Service Skills (6 years)
- Guest Service
- Customer Service
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Toddler care experience
- Infant care experience
- Cleaning and sanitation
- Valid Driver's license
- Active listener
- Activity planning
- Meal preparation
- Child development
- Early childhood development
- Arts and crafts
- First aid certified
- Safety awareness
- Child supervision
- Behavior management techniques
- Outdoor activities
- Housekeeping
- Reading and storytelling
- Reliable transportation
- First aid
- Light housekeeping
- Effective team leader
Certification
- CPR February 2019 to Present
- TIPS January 2019 to Present Alcohol Certification training.
- Lash technician June 2014 to Present
- Make up artist June 2014 to Present
Timeline
Leasing Agent
Yarco Companies
12.2023 - 04.2024
Hostess
Morton's The Steakhouse
03.2021 - 11.2021
Host/Cashier/Bartender
Penn Gaming
12.2019 - 03.2020
Nanny/Babysitter
Jovie
03.2019 - 12.2024
Sales Associate
Macy's
10.2018 - 02.2019
Concierge/Receptionist
The CBMC Group
01.2018 - 04.2019
Hostess/Cashier
Luckys sports theatre and grille
01.2017 - 01.2018
Manager
Mama b's bbq
04.2015 - 01.2018
High school or equivalent - undefined
Freedom High School
Associate of Applied Science - fashion merchandising
Baton Rouge Community College