Whylithia Renetta Askins
Best Western
Plaquemine
10
years of professional experience
Delivered outstanding customer service as an administrative professional with over 10 years of experience in front desk operations and office administration.,Achieved efficient management of multi-line phone systems and appointment scheduling to streamline daily operations.,Facilitated accurate processing of payments and maintained confidentiality of records, contributing to a high standard of service excellence.
Work History
Front Desk Associate
3 Years 6 Months- Welcome guests and provide exceptional customer service.
- Check guests in and out accurately and efficiently.
- Answer and route incoming telephone calls.
- Schedule reservations and process payments.
- Resolve guest concerns professionally while maintaining a positive experience.
- Maintain accurate guest records and ensure smooth daily front desk operations.
Administrative Support Specialist
6 Years 11 Months- Provided administrative support in a busy office environment.
- Answered phones, greeted clients, and responded to customer inquiries.
- Scheduled appointments and maintained office calendars.
- Performed accurate data entry and maintained confidential records.
- Prepared documents, organized files, and assisted with daily office operations.
- Worked closely with management to ensure efficient workflow and excellent customer service.
Education
Cosmetology Degree
Bachelor of Science - Business Accounting/Finance
Associate Degree - Business Administration/Finance
High School Diploma
Skills
Achieved high customer satisfaction ratings through excellent front desk and reception service.
Delivered exceptional customer service that strengthened client relationships.
Optimized appointment scheduling that reduced wait times for patients.
Enhanced communication efficiency through expert management of multi-line phone systems.
Cultivated strong patient and client relations
leading to increased loyalty.
Maintained accurate data entry and record management that ensured compliance.
Achieved financial accuracy through meticulous cash handling and payment processing.
Maximized productivity with advanced skills in Microsoft Word
Excel
and Outlook.
Fostered professional communication that improved team dynamics.
Executed organization and time management techniques that elevated overall efficiency.
Resolved issues promptly
contributing to a smoother workflow.
Advanced team collaboration to drive continuous improvement in service delivery.
Timeline
Front Desk Associate
Best Western
01.2023 - CurrentRead More
Administrative Support Specialist
Robinson Consulting Group
01.2016 - 12.2022Read More
Plaquemine High School
High School Diploma
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Baton Rouge Community College
Associate Degree from Business Administration/Finance
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Southern University A&M University
Bachelor of Science from Business Accounting/Finance
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Remington College
Cosmetology Degree
Read More