William Britt
Logansport
Summary
At Britt's Automotive LLC, I started when I turned 13. I took on the responsibilities of counter sales which involved servicing customers with all their needs, ordering inventory, keeping track of inventory, building all hydraulic hose assemblies, stocking shelves, building displays, onsite delivery for our heavy duty customers, setting up computer systems, and maintaining a clean workplace/shopping environment. When I turned 25 I also took on the managing our five bay auto mechanic service center and our starter/alternator repair service while continuing to take care of my original duties until June of 2014 when my wife and I bought the business from my parents. In 2023 my wife and I decided to sell the Business and work on growing her graphic design business where I designed for her.
Overview
37
37
years of professional experience
Work History
Store Owner/Counter Salesperson
Britt's Automotive LLC
10.1986 - 10.2023
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed day-to-day business operations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Resolved customer complaints efficiently, demonstrating professionalism and empathy at all times.
- Assisted in maintaining a well-organized merchandise display for easy customer browsing.
Education
High School Diploma -
Mansfield High School
Mansfield, LA05-1991
Skills
- Store operations
- Quick learner
- Store maintenance
- Building rapport
- Point of sale systems
- Inventory control
- Merchandise planning
- Returns handling
- Sales management
- Time management
- Customer assistance
- Customer relations
- Parts replacement
- Preventive Maintenance
- Driveability diagnostics
- Air conditioning
- Small business operations
- Computer diagnostics
- Repair recommendations
- Service advising
- Documentation
- Parts ordering
- Service writing
- Machine operation
- Hydraulics
- Tool operation
- Machine setup
Timeline
Store Owner/Counter Salesperson
Britt's Automotive LLC
10.1986 - 10.2023
High School Diploma -
Mansfield High School
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