Summary
Overview
Work History
Education
Skills
Timeline
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William Jordan

Shreveport

Summary

Dynamic Senior Operations Manager with a proven track record at Amazon, excelling in productivity improvement and strategic planning. Spearheaded successful technology integrations, achieving record-breaking outbound efficiency. Renowned for team leadership and fostering a culture of empowerment, driving significant reductions in turnover while enhancing operational performance.

Experienced with operational strategy, effectively overseeing large-scale projects and improving productivity. Utilizes comprehensive knowledge of resource management to achieve efficient workflow. Track record of leading high-performing teams and implementing impactful process improvements.

Overview

8
8
years of professional experience

Work History

Senior Operations Manager

Amazon
03.2020 - Current
  • Spearheaded Operational integration of six new pieces of Amazon technology into a Fulfillment Center (ToteASRS Pick, URL Slam, Assisted Bagging, Universal Smartpaper, SLAM as SIOC, EcoPac).
  • Led day-to-day operations overseeing planning and production for Outbound volume in an Amazon Fulfillment Center.
  • Led a 34-member management team with over 600 related direct reports across multiple departments.
  • Responsible for the three most efficient Amazon Robotics Outbound launches since 2020 (MQY1, TYS1, SHV1) with the most recent producing 21.7% more volume in Peak against all previous launches.
  • SHV1 Outbound accomplished the S-Team goal of improving Outbound Cost and Efficiency by 25% as compared to the launch averages of historical sites.
  • Ranked 1st, 1st, and 4th prior three years in Peak Scorecard Rankings comprising Safety, People Quality, and Cost metrics.

Operations Manager

Amazon
10.2020 - 06.2022
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets while leading and developing teams up to 100 associates.
  • Reduced turnover 4.3% by enhancing training, motivation and engagement strategies with all employees. Helped found the “Attrition Coalition” both at PDX9 and GEG1 focused on root causing associate attrition and ultimately implementing processes to educate AAs and reduce attrition.
  • Developed a culture of employee empowerment focused on equipping employees to independently meet customer needs by training them in depth on business needs and metrics.

Area Manager

Amazon
10.2017 - 06.2020
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.

Education

MBA - Business Administration And Management

Kennesaw State University
Kennesaw, GA
07-2020

BBA - Business Management

Kennesaw State University
Kennesaw, GA
07-2017

Skills

  • Operations management
  • Productivity improvement
  • KPI reporting
  • Strategic planning
  • Team Leadership
  • Risk analysis and mitigation

Timeline

Operations Manager

Amazon
10.2020 - 06.2022

Senior Operations Manager

Amazon
03.2020 - Current

Area Manager

Amazon
10.2017 - 06.2020

MBA - Business Administration And Management

Kennesaw State University

BBA - Business Management

Kennesaw State University

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William Jordan