William Joseph
New Orleans
Overview
32
32
years of professional experience
2
2
years of post-secondary education
Work History
Barista
PJ Coffee
New Orleans
06.2026 - Current
- Prepared high-quality coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of the coffee shop and equipment.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Operated espresso machines and grinders with precision to ensure consistent beverage quality.
- Assisted in training new baristas on procedures and customer service techniques.
- Stocked supplies, ensuring timely availability of ingredients and materials for operations.
- Collaborated with team members to create a positive work environment and streamline service.
- Managed cash register transactions accurately, handling payments and providing change efficiently.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Stocked shelves with ingredients needed to make coffee drinks.
- Monitored inventory levels of supplies and restocked when necessary.
Frozen Food Manager
Rouses Market
New Orleans
05.2019 - 06.2026
- Managed frozen food inventory and ensured product availability.
- Supervised team members in daily operations and tasks.
- Organized promotional displays to enhance product visibility.
- Ensured compliance with food safety regulations and standards.
- Trained staff on proper handling and storage of frozen products.
- Coordinated with suppliers for timely delivery of inventory.
- Implemented efficient stock rotation to minimize waste.
- Assisted customers with inquiries and provided product recommendations.
- Managed frozen food stock and inventory, made sure food products remained on hand for customers, rotated product in cases and coordinated receipt of new product shipments.
- Resolved problems with customers involving sales, satisfaction with service, product or personnel and relentlessly pursued strong and lasting relationships with customers.
- Maintained freezer cases in top operating condition, arranged for repairs and upgrades and drove meticulously clean and well-organized department for appealing shopping experiences.
- Met and exceeded frozen foods sales goals, handled product selection and ordering, set priorities for team effort and sales and led marketing and sales display configuration and setup.
- Developed new and industry-accepted practices for frozen food management, resulting in fresh, high-quality and easy-to-find products, priced competitively and tracked precisely.
- Collaborated with vendors to ensure timely delivery of products.
- Developed promotional strategies to increase sales of frozen foods, including discounts and special offers.
- Worked closely with suppliers to negotiate prices and secure deals on bulk orders.
- Analyzed data from customer surveys to identify areas where improvements could be made in terms of selection, pricing, or presentation.
Dietary Assistant
LCMC
New Orleans
01.2012 - 03.2014
- Prepared and delivered nutritious meals to patients and residents daily.
- Assisted in maintaining cleanliness and organization in food service areas.
- Collaborated with kitchen staff to ensure efficient meal service operations.
- Monitored food inventory levels and reported shortages to management.
- Followed dietary guidelines and protocols to accommodate patient needs.
- Engaged with patients to address meal preferences and dietary restrictions.
- Operated kitchen equipment safely while adhering to health standards.
- Participated in training new staff on dietary procedures and safety practices.
- Monitored temperatures of prepared foods to ensure safe storage and consumption.
- Ensured proper portioning, plating, garnishing, and presentation of meals.
- Operated kitchen equipment such as mixers, grinders, slicers, steamers, ovens, and blenders.
- Responded promptly to customer complaints or requests in a professional manner.
- Maintained inventory levels of all kitchen supplies and reported any shortages to supervisor promptly.
- Offered friendly reminders about healthful eating habits during meal times.
- Greeted guests warmly upon arrival at the dining area and provided them with an overview of available menu items.
Customer Service Representative
Home Depot
Dallas
06.2005 - 08.2011
- Assisted customers with product selections and inquiries in-store.
- Managed returns and exchanges according to company policies.
- Maintained organized and stocked merchandise on sales floor.
- Provided training and support for new customer service staff.
- Collaborated with team members to ensure efficient service delivery.
- Utilized point-of-sale systems to process transactions accurately.
- Resolved customer complaints by offering effective solutions promptly.
- Engaged customers to provide information on promotions and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Plumbing Specialist
Lowes Home Improvment
Baton Rouge
06.1995 - 06.1999
- Assisted customers in selecting appropriate plumbing fixtures and materials.
- Provided expert advice on plumbing installation and maintenance procedures.
- Trained new staff on plumbing tools and safety protocols.
- Demonstrated proper use of plumbing equipment to customers and team members.
- Maintained inventory of plumbing products, ensuring availability for customer needs.
- Conducted inspections of plumbing systems to identify potential issues.
- Collaborated with contractors to coordinate plumbing project requirements and timelines.
- Resolved customer inquiries and complaints regarding plumbing services effectively.
- Used power tools to create assemblies and sub-assemblies.
- Assisted customers in plumbing department by answering questions and helping find needed items.
Military Police Officer
39th Military Police Department
New Orleans
06.1994 - 06.1998
Education
Criminal Justice -
University of Southwestern
Lafayette , La 08.1993 - 05.1995
St. Augustine High School
New Orleans, LouisianaSkills
- Customer service
- Food safety compliance
- Inventory management
- Team collaboration
- Time management
Timeline
Barista
PJ Coffee
06.2026 - Current
Frozen Food Manager
Rouses Market
05.2019 - 06.2026
Dietary Assistant
LCMC
01.2012 - 03.2014
Customer Service Representative
Home Depot
06.2005 - 08.2011
Plumbing Specialist
Lowes Home Improvment
06.1995 - 06.1999
Military Police Officer
39th Military Police Department
06.1994 - 06.1998
Criminal Justice -
University of Southwestern
08.1993 - 05.1995
St. Augustine High School