Willie Chaptman
Monroe
Summary
To obtain full-time employment with an established agency utilizing past experiences to eliminate variables in the work place through team building and continuous improvement.
Overview
17
17
years of professional experience
Work History
Federal Case Manager
City Of Faith Prison Ministries
08.2023 - Current
- Developed comprehensive care plans to address client needs and promote well-being.
- Coordinated multidisciplinary team meetings to ensure alignment on client goals and services.
- Monitored client progress, adjusting interventions based on feedback and outcomes.
- Conducted assessments to identify service gaps and recommend appropriate resources.
- Facilitated communication between clients, families, and service providers to enhance support networks.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Mental Health Specialists
Behavioral Medicine and Addictive Disorders
04.2015 - Current
- Assist in providing mental health care to patients.
- Work with individuals who have mental illnesses or substance abuse problems.
- Consult with other mental health professionals/specialist to provide effective courses of treatment.
- Help individuals with developing goals and steps to obtain those goals.
Residential Security Officer
City Of Faith Prison Ministries
08.2022 - 08.2023
- Monitored premises to ensure safety and security of residents and property.
- Conducted regular patrols to deter criminal activity and maintain order.
- Responded promptly to incidents, providing effective crisis management and support.
- Collaborated with law enforcement during investigations, enhancing community relations.
- Trained junior officers on security protocols and emergency response procedures.
- Developed incident reports detailing events, outcomes, and recommendations for future prevention strategies.
- Developed strong rapport with community members through attentive listening, clear communication, and respectful interaction.
- Implemented effective conflict resolution strategies to address disputes or disagreements among residents in a timely manner.
Shift Sergeant
Richwood Correctional Center
07.2012 - 05.2015
- Supervise correctional officers on shift.
- Ensuring the safety of the inmates housed at the facility.
- Monitoring the movements of all inmates housed at the facility.
- Transporting inmates to and from the facility, for court and other purposes.
- Ensuring the safety of the facility’s staff.
- POST Certified
Juvenile Justice Specialist 1
Office of Juvenile Justice, Swanson Center for Youth
01.2012 - 06.2012
- Ensured the safety of the youths housed at the facility.
- Monitored the movements of all youth housed at the facility.
- Ensured the safety of the facility’s staff
Correctional Officer
Richwood Correctional Center
11.2011 - 01.2012
- Ensured the safety of the inmates housed at the facility.
- Monitored the movements of all inmates housed at the facility.
- Transported inmates to and from the facility, for court and other purposes.
- Ensured the safety of the facility’s staff.
Transportation Tech
Family New Life Transportation
01.2009 - 06.2011
- Provided transportation for patients to and from their medical appointments.
Direct Support Worker
D&D Community Connections, Inc
11.2009 - 01.2011
- Assisted clients with their daily activities.
- Made sure that all equipment in the client’s home was clean and functioning properly.
Education
Bachelors of Science - Criminal Justice
Grambling State University
Grambling, LA12.2008
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Decision-making
- Positive attitude
- Email and telephone etiquette
Timeline
Federal Case Manager
City Of Faith Prison Ministries
08.2023 - Current
Residential Security Officer
City Of Faith Prison Ministries
08.2022 - 08.2023
Mental Health Specialists
Behavioral Medicine and Addictive Disorders
04.2015 - Current
Shift Sergeant
Richwood Correctional Center
07.2012 - 05.2015
Juvenile Justice Specialist 1
Office of Juvenile Justice, Swanson Center for Youth
01.2012 - 06.2012
Correctional Officer
Richwood Correctional Center
11.2011 - 01.2012
Direct Support Worker
D&D Community Connections, Inc
11.2009 - 01.2011
Transportation Tech
Family New Life Transportation
01.2009 - 06.2011
Bachelors of Science - Criminal Justice
Grambling State University
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