Willie Jean Smith
Bossier City
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Resident Assistant
Brookdale Senior Living Facility
06.2014 - 01.2017
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Assisted residents in preparing for activity and social programs.
- Maintained clean, safe, and well-organized patient environment.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
Phlebotomist
Cellnetix Pathology Lab
07.2009 - 03.2013
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Verified patients' identification for proper sample collection.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Provided guidance and support to laboratory personnel.
- Participated in quality assurance and competency assessment initiatives.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
Data Entry Clerk
Evergreen Hospital
12.2008 - 07.2009
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Followed established procedures to enter and process data correctly.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
- Used computer software to store and retrieve data.
- Utilized techniques for increasing data entry speed.
- Built and maintained tracking databases for variety of measuring aspects.
Customer Service Cashier
Sears Department Store
04.2006 - 01.2007
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained accurate records of customer transactions for reporting purposes.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized various software applications to process customer orders.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Education
No Degree - Medical Termology
Southern University At Shreveport
Shreveport, LA09.1990
Skills
- Medical Records Management
- First Aid Knowledge
- Behavioral Intervention Plans (BIP)
- Medical Office Administration
- Maintained Facility
- Complex Problem-Solving
- Safety Behaviors
- Troubleshooting
- Time Management
- Personal Care Assistance
- Email Software
- Policy Reinforcement
- Active Listening
- Patient Management
- Company Guidelines
Timeline
Resident Assistant
Brookdale Senior Living Facility
06.2014 - 01.2017
Phlebotomist
Cellnetix Pathology Lab
07.2009 - 03.2013
Data Entry Clerk
Evergreen Hospital
12.2008 - 07.2009
Customer Service Cashier
Sears Department Store
04.2006 - 01.2007
No Degree - Medical Termology
Southern University At Shreveport
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