Willie Renee Macon
Bossier City
Summary
Proven in enhancing customer loyalty at A & R Automotive and Macon Associates , I excel in conflict resolution and Microsoft Excel, demonstrating critical thinking and problem-solving skills. Achieved significant improvements in customer satisfaction and operational efficiency, showcasing a blend of technical proficiency and exceptional interpersonal abilities. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
30
30
years of professional experience
Work History
Tax Preparer
Macon Associates
01.2012 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Customer Service Representative
A & R Automotive
05.2000 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cleaner Supervisor
At Your Service
08.1998 - 05.2000
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
Sales Associate
K & B Drugs
12.1994 - 05.1998
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Certification Diploma - Nursing Education
Cohr Health
637 W. 34th St. Houston, TX.06-1989
High School Diploma -
Barbara Jordan High School
1224 Kelly St. Houston Tx. 05-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
Timeline
Tax Preparer
Macon Associates
01.2012 - Current
Customer Service Representative
A & R Automotive
05.2000 - Current
Cleaner Supervisor
At Your Service
08.1998 - 05.2000
Sales Associate
K & B Drugs
12.1994 - 05.1998
Certification Diploma - Nursing Education
Cohr Health
High School Diploma -
Barbara Jordan High School
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