Xiomara Berrios
Baton Rouge
Summary
Personable Interpreter accomplished in translating written documents and real-time conversations over 15-year career. Works with clients to assess needs and accurately communicate important information. Fluency in English and Spanish with conversational skills in Spanish. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Motivated job seeker looking to obtain a new, challenging position. Works well under pressure, adaptable, and ready to be a strong team player.
Overview
15
15
years of professional experience
Work History
Teller Supervisor
Regions Bank
03.2023 - 11.2024
- Counted cash drawers and made bank deposits.
- Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
- Maintained compliance with all regulatory requirements, regularly reviewing policies and procedures.
- Educated customers on online banking and mobile banking applications.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
Customer Service Representative
Sparkhound
09.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Interpreter
Berrios Interpreting Solutions
07.2019 - 01.2020
- Documented work performed and maintained meticulous client records
- Improved comprehension through strategic paraphrasing
- Retained overall meaning, tone, and style of written texts through effective translation
- Rewrote Legal documents into English with strong attention to detail and high accuracy
- Assisted Spanish-speaking individuals with understanding questions and requests
- Accurately interpreted [Type] conversations by listening intently to all parties
Legal Assistant
The Scott Law Firm, LLC
01.2017 - 01.2018
- Managed large volumes of hard and soft copy documents and files
- Kept up with case deadlines by monitoring timelines and coordinating smooth records processing
- Helped attorneys manage high caseloads by offering skilled administrative support
- Handled client relations, including setting up appointments, gathering information, and issuing notices
- Prepared and filed basic motions for Immigration cases
Interpreter
Berrios Interpreting Solutions
01.2016 - 08.2016
- Retained overall meaning, tone, and style of written texts through effective translation
- Documented work performed and maintained meticulous client records
- Accurately interpreted Spanish conversations by listening intently to all parties
- Assisted Spanish-speaking individuals with understanding questions and requests
- Managed simultaneous translation in professional settings
Agent
Usagencies
06.2015 - 12.2015
- Built loyal clientele and sought out new business development opportunities through networking and referrals
- Boosted client satisfaction and retention by providing world-class insurance services to existing customer base
- Developed new policy quotes and explained requirements and limits to potential policyholder's
- Identified prospective customers using established lead methodologies for new business
- Applied knowledge of consultative sales techniques to sell Auto insurance policies
- Met or exceeded sales goals by generating new business and cross-selling existing customers
- Delivered superior customer service by explaining insurance products, suggesting policy updates, and guiding sales process to address customer needs
Legal Assistant
Boost Mobile
01.2015 - 07.2015
- As a sales ass
- It is my duty to make sure every customer that comes to my store is happy with our customer service as well as with our Boost Mobile service
- I make sure the customer is paired with the device that meets their usage needs as well as helping them select the correct plan based on how they plan to use the device
Cashier and Customer Service
New Yorl Bagel Co
06.2011 - 12.2012
- Collected take-out and delivery orders, inputting preferences and processing payments
- Maintained well-stocked front counter with all condiments and supplies needed for smooth customer service
- Manned restaurant telephones, offering information about hours, policies, and menu offerings
- Delivered food items to guests and offered additional assistance for any special requests
- Supported dining room team by greeting and seating customers, as well as clearing and resetting tables to prepare for new guests
- Prepared food ingredients and basic items such as pre-made salads and sides
- Boosted team efficiency with routine service station restocking and other dining room side work
- Restocked condiments and other supplies around checkout lanes
- Helped prepare cafeteria service area and followed proper health, safety, and sanitation procedures
- Resolved conflicts calmly and escalated serious concerns to cafeteria management
- Cleaned and sanitized surfaces frequently to remove stains and reduce infection risks
- Kept customers happy by quickly processing payments and bagging purchases
- Rang up customer items quickly and accurately using POS system
- Covered multiple store areas by cross-training in different roles
- Fixed checkout merchandise displays with continuous resets during down periods
Cashier/Waitress
Sicily's Italian Buffet
06.2009 - 11.2010
- Maintained clean, organized, and well-stocked checkout areas
- Balanced cash drawer at beginning and end of each shift
- Gave customers information about upcoming promotions and available items
- Explained promotions and special offers to customers
- Covered multiple store areas by cross-training in different roles
- Boosted team efficiency with routine service station restocking and other dining room side work
- Prepared food ingredients and basic items such as pre-made salads and sides
- Supported dining room team by greeting and seating customers, as well as clearing and resetting tables to prepare for new guests
- Maintained well-stocked front counter with all condiments and supplies needed for smooth customer service
- Manned restaurant telephones, offering information about hours, policies, and menu offerings
- Delivered food items to guests and offered additional assistance for any special requests
- Resolved conflicts calmly and escalated serious concerns to cafeteria management
- Cleaned and sanitized surfaces frequently to remove stains and reduce infection risks
- Maintained accurate register totals by carefully counting and securing cash
Education
High School Diploma -
Woodlawn High School
Baton Rouge, LA05.2011
Skills
- Written document translation
- Client support
- Conversation interpretation
- Multitasking
- Microsoft Word
- Customer service
- Cash handling
- Positive and professional
- Critical thinking
Authorizedtowork
US for any employer
Personal Information
Willing To Relocate: Anywhere
Communityservice
Being the daughter of immigrants helping out people in my community through free interpretations at least once a week and helping fellow immigrants assimilate to their new life in this country and helping them understand as well as relaying their needs, is very rewarding.
Languages
Spanish
Native or Bilingual
Timeline
Teller Supervisor
Regions Bank
03.2023 - 11.2024
Customer Service Representative
Sparkhound
09.2021 - 07.2022
Interpreter
Berrios Interpreting Solutions
07.2019 - 01.2020
Legal Assistant
The Scott Law Firm, LLC
01.2017 - 01.2018
Interpreter
Berrios Interpreting Solutions
01.2016 - 08.2016
Agent
Usagencies
06.2015 - 12.2015
Legal Assistant
Boost Mobile
01.2015 - 07.2015
Cashier and Customer Service
New Yorl Bagel Co
06.2011 - 12.2012
Cashier/Waitress
Sicily's Italian Buffet
06.2009 - 11.2010
High School Diploma -
Woodlawn High School
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