Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Yadira Cruz-Juarez

Slidell

Summary

Dedicated server with a strong focus on customer service and attention to detail. Proven ability to handle inquiries effectively and ensure guest satisfaction in high-volume environments.

Overview

3
3
years of professional experience
2025
2025
years of post-secondary education
1
1
Certification

Work History

Server

El Patrón Mexican grill
Slidell
08.2024 - Current
  • Provided exceptional customer service to enhance dining experiences.
  • Took orders and communicated with the kitchen staff effectively.
  • Maintained cleanliness and organization of dining and service areas.
  • Assisted in training new servers on menu items and service protocols.
  • Processed payments and managed cash register transactions accurately.
  • Recommended food and drink pairings to guests based on preferences.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.

Hostess

El Patrón Mexican grill
Slidell
05.2023 - 08.2024
  • Greeted and seated guests promptly upon arrival at the restaurant.
  • Managed reservation system to ensure smooth guest flow during busy hours.
  • Coordinated with servers to ensure timely service for seated guests.
  • Maintained cleanliness and organization of waiting area and dining space.
  • Assisted in training new hosts on customer service standards and procedures.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.

Busser

Él paso Express
Slidell
06.2022 - 10.2022
  • Cleaned and organized dining areas to maintain a welcoming environment.
  • Assisted servers by delivering food and beverages promptly.
  • Set up and broke down tables for various dining events.
  • Supported team during busy shifts by anticipating needs.
  • Bussed and reset tables in an orderly fashion.
  • Wiped down and cleaned chairs, booths, and highchairs.

Education

Slidell High School
Slidell, La

Skills

  • Customer service
  • Order processing
  • Table setup
  • Cash handling
  • Time management
  • Team collaboration
  • Attention to detail
  • Active listening
  • Bilingual communication

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CPR certified

Timeline

Server

El Patrón Mexican grill
08.2024 - Current

Hostess

El Patrón Mexican grill
05.2023 - 08.2024

Busser

Él paso Express
06.2022 - 10.2022

Slidell High School
Yadira Cruz-Juarez