Yakeina Turner
Haughton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
General Dynamics Information Technology
Bossier City
09.2021 - Current
- Assisting callers with case inquiries.
- Maintained proper etiquette.
- Maintained a quality score of 95% or greater for three months concurrently.
- Resolved customer issues by troubleshooting and offering effective solutions.
- Maintained detailed records of customer interactions in the CRM system.
- Monitored service metrics to identify areas for process improvement.
Sales Associate
Rainbow Inc
Shreveport
05.2021 - 09.2021
- Assisted customers with selections.
- Provided exceptional customer service skills.
- Processed cash and credit transactions accurately at the point of sale.
- Maintained store presentation by organizing merchandise and restocking shelves.
- Participated in promotional events, effectively communicating offers to customers.
- Greeted customers and provided exceptional customer service.
Cashier
Helms Corp
Bossier City
10.2020 - 02.2021
- Prepared orders for customers.
- Provided valued customer service.
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Handled cash, credit, and debit transactions with accuracy and attention.
- Managed inventory levels by restocking shelves and reporting low stock items.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
Education
Associates of Science -
Bossier Parish Community College
Bossier City12.2020
Some College (No Degree) - Information Technology
Bossier Parish Community College
Bossier City, LASkills
- Time management
- Tasks coordination
- Script adherence
- Punctuality and reliability
- Typing proficiency
- Call center experience
- Scheduling
- Technical troubleshooting
- Decision-making
- Live chat support
- Call center operations
- Data collection
- Customer service
- Troubleshooting
- Quality assurance
- Effective communication
- Problem solving
- Attention to detail
References
References available upon request.
Timeline
Customer Service Representative
General Dynamics Information Technology
09.2021 - Current
Sales Associate
Rainbow Inc
05.2021 - 09.2021
Cashier
Helms Corp
10.2020 - 02.2021
Associates of Science -
Bossier Parish Community College
Some College (No Degree) - Information Technology
Bossier Parish Community College
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