YaShunte Jones
New Orleans
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
11
11
years of professional experience
Work History
Receptionist/Legal Assistant
Orleans Public Defenders
New Orleans, LA
01.2020 - Current
- Managed front desk operations, ensuring efficient visitor check-in .
- Maintained filing systems for confidential client information, improving data retrieval efficiency.
- Assisted in training backup reception staff, fostering a collaborative team environment.
- Addressed client inquiries promptly, providing excellent customer service and support to diverse populations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Organized, maintained, and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
- Gathered key information during initial client intake to determine if client qualified for public defense services.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Enhanced attorney effectiveness by providing timely and accurate basic legal research.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled court dates and events.
Receptionist
Orleans Public Defenders
New Orleans, LA
01.2015 - 12.2019
- Managed front desk operations, ensuring efficient communication with clients and attorneys.
- Coordinated scheduling for court appearances and client meetings to optimize workflow.
- Maintained accurate client records using case management software, enhancing information accessibility.
- Responded to inquiries through phone and email, providing timely information to stakeholders.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
Bachelor of Arts - Criminal Justice
Southern University
LASkills
- Organization skills
- Telephone skills
- Data entry
- Administrative support
- Court and Client File management
- Multi-line telephone operation
- Multitasking and prioritization
- Customer service
Timeline
Receptionist/Legal Assistant
Orleans Public Defenders
01.2020 - Current
Receptionist
Orleans Public Defenders
01.2015 - 12.2019
Bachelor of Arts - Criminal Justice
Southern University