Yasmine Banton
New Orleans
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Baton Officer
Phoenix Protection Service LTD
Chaguanas, Trinidad and Tobago
02.2017 - 08.2017
- Monitored security systems for safety and compliance.
- Conducted routine patrols to ensure facility security.
- Responded to incidents and emergencies promptly and effectively.
- Implemented safety procedures to enhance workplace security.
Barista
Rituals Cafe House
Chaguanas, Trinidad and Tobago
02.2017 - 08.2017
- Maintained cleanliness and organization of the café environment for customer comfort.
- Operated espresso machines and grinders to create fresh, flavorful drinks daily.
- Provided excellent customer service by taking orders and answering questions promptly.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Handled cash transactions accurately while maintaining a balanced register at the end of shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Cocktail Server
Omni Royal Orleans
New Orleans, Louisiana
04.2026 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Anticipated guest needs and provided proactive service.
- Communicated with guests to record orders and assess needs.
- Maintained accuracy and efficiency when processing sales transactions.
Life Insurance Agent
Primerica
New Orleans
03.2025 - Current
- Educated clients on life insurance options and benefits.
- Conducted needs assessments to determine appropriate coverage for clients.
- Developed personalized financial plans for individuals and families.
Server
Sheraton New Orleans
New Orleans
04.2025 - 08.2026
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and coordinated seating arrangements efficiently.
- Took accurate food and drink orders using point-of-sale systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments and managed cash transactions accurately at the end of shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
Restaurant Hostess
Hotel Monteleone
New Orleans
01.2024 - 07.2025
- Greeted and welcomed guests upon arrival at the bustling restaurant.
- Managed seating arrangements to optimize guest flow during peak hours.
- Maintained reservation system to ensure accurate booking and guest information.
- Collaborated with waitstaff to communicate special requests or needs.
Server
Rue Royale Antoine
New Orleans
12.2024 - 04.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and coordinated seating arrangements efficiently.
- Took accurate food and drink orders using point-of-sale systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
Firefighter
Jamaica Fire Brigade
Port Antonio, Jamaica
09.2020 - 01.2024
- Responded to emergency calls for fire incidents and rescue operations.
- Conducted fire prevention inspections in residential and commercial buildings.
- Operated firefighting equipment and tools during emergency situations.
- Trained new firefighters on safety protocols and equipment usage.
- Participated in community outreach programs to educate the public on fire safety.
- Documented incident reports detailing actions taken during emergencies.
- Maintained and inspected firefighting apparatus for operational readiness.
Account Manager
Portland Jewellers
Port Antonio, Jamaica
11.2018 - 08.2020
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables across multiple teams.
- Developed tailored marketing strategies to meet client needs.
- Trained junior staff on account management best practices and tools.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Prepared monthly financial statements for each account.
- Completed day-to-day duties accurately and efficiently.
- Address employee inquiries regarding payroll discrepancies and adjustments.
- Maintain accurate employee records in the payroll system.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Managed payroll for employees at different locations.
Waitress Supervisor
Coozy Vybz Bar and Grill
Port Antonio, Jamaica
02.2018 - 03.2019
- Supervised daily operations of bar and grill, ensuring smooth service flow.
- Trained new waitstaff on customer service standards and menu knowledge.
- Managed staff schedules to optimize coverage during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery to patrons.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Monitored inventory levels and assisted with ordering supplies when needed.
- Implemented training sessions focused on improving service techniques among staff.
Vector Control Inspector
Port Antonio Health Department
Port Antonio, Jamaica
08.2018 - 12.2018
- Conducted thorough inspections of products for quality compliance.
- Documented findings and reported issues to management promptly.
- Utilized inspection tools to assess product specifications accurately.
Cashier
168 Wholesale
Port Antonio, Jamaica
04.2018 - 08.2018
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and recommendations.
Cashier
Zilla’s Kitchen
Port Antonio, Jamaica
10.2017 - 04.2018
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Ensured cleanliness and organization of checkout area.
- Delivered exceptional customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Merchandiser and Customer Representative
D.I.B Hardware and Block Factory
Port Antonio, Jamaica
07.2016 - 02.2017
- Organized product displays to enhance customer engagement and product visibility.
- Managed inventory levels to ensure stock availability and minimize shortages.
- Collaborated with sales team to align merchandising strategies with promotional activities.
- Trained new staff on merchandising standards and best practices for product presentation.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Assisted customers with locating desired items within store locations.
Pharmacy Assistant
Taj Pharmacy and Gift Shop
Port Antonio, Jamaica
06.2016 - 09.2016
- Assisted customers with medication inquiries and product recommendations.
- Organized shelves and restocked merchandise to maintain store layout.
- Processed prescriptions accurately using pharmacy management software.
- Managed inventory levels and conducted regular stock checks for supplies.
- Provided exceptional customer service by addressing concerns and questions promptly.
- Maintained cleanliness and organization in work areas according to safety standards.
- Educated customers on proper medication usage and potential side effects.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers upon arrival at the pharmacy counter.
- Restocked shelves and prepared expired drugs for return.
Skills
- Customer service
- THE SERVING UP HOSPITALITY: ELEVATING THE GUEST EXPERIENCE
- Point-of-sale operations
- THE SERVING UP HOSPITALITY: FROM COLLEAGUE TO LEADER
- Table management
- Food and beverage knowledge
- Sign language interpretation
Supervisory Management
Enhanced Job Readiness
Fire Safety Inspector
- Client account management
- Insurance sales strategy
- Team training and development
- Appointment scheduling
- Excellent communication
Education
Happy Grove High
Port Antonio, Jamaica Timeline
Cocktail Server
Omni Royal Orleans
04.2026 - Current
Server
Sheraton New Orleans
04.2025 - 08.2026
Life Insurance Agent
Primerica
03.2025 - Current
Server
Rue Royale Antoine
12.2024 - 04.2025
Restaurant Hostess
Hotel Monteleone
01.2024 - 07.2025
Firefighter
Jamaica Fire Brigade
09.2020 - 01.2024
Account Manager
Portland Jewellers
11.2018 - 08.2020
Vector Control Inspector
Port Antonio Health Department
08.2018 - 12.2018
Cashier
168 Wholesale
04.2018 - 08.2018
Waitress Supervisor
Coozy Vybz Bar and Grill
02.2018 - 03.2019
Cashier
Zilla’s Kitchen
10.2017 - 04.2018
Baton Officer
Phoenix Protection Service LTD
02.2017 - 08.2017
Barista
Rituals Cafe House
02.2017 - 08.2017
Merchandiser and Customer Representative
D.I.B Hardware and Block Factory
07.2016 - 02.2017
Pharmacy Assistant
Taj Pharmacy and Gift Shop
06.2016 - 09.2016
Happy Grove High