Yasmine Banton
New Orleans
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Server
Sheraton New Orleans
New Orleans
04.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and coordinated seating arrangements efficiently.
- Took accurate food and drink orders using point-of-sale systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled customer inquiries and resolved issues promptly and professionally.
- Processed payments and managed cash transactions accurately at the end of shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
Life Insurance Agent
Primerica
New Orleans
03.2025 - Current
- Educated clients on life insurance options and benefits.
- Conducted needs assessments to determine appropriate coverage for clients.
- Developed personalized financial plans for individuals and families.
Restaurant Hostess
Hotel Monteleone
New Orleans
01.2024 - 07.2025
- Greeted and welcomed guests upon arrival at the bustling restaurant.
- Managed seating arrangements to optimize guest flow during peak hours.
- Maintained reservation system to ensure accurate booking and guest information.
- Collaborated with waitstaff to communicate special requests or needs.
Server
Rue Royale Antoine
New Orleans
12.2024 - 04.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments and coordinated seating arrangements efficiently.
- Took accurate food and drink orders using point-of-sale systems.
- Maintained cleanliness and organization of dining areas throughout shifts.
Firefighter
Jamaica Fire Brigade
Port Antonio, Jamaica
09.2020 - 01.2024
- Responded to emergency calls for fire incidents and rescue operations.
- Conducted fire prevention inspections in residential and commercial buildings.
- Operated firefighting equipment and tools during emergency situations.
- Trained new firefighters on safety protocols and equipment usage.
- Participated in community outreach programs to educate the public on fire safety.
- Documented incident reports detailing actions taken during emergencies.
- Maintained and inspected firefighting apparatus for operational readiness.
Account Manager
Portland Jewellers
Port Antonio, Jamaica
11.2018 - 08.2020
- Managed client relationships to ensure satisfaction and retention.
- Coordinated project timelines and deliverables across multiple teams.
- Developed tailored marketing strategies to meet client needs.
- Trained junior staff on account management best practices and tools.
- Managed multiple accounts simultaneously while meeting deadlines.
- Developed strategies to increase revenue from existing accounts.
- Prepared monthly financial statements for each account.
- Completed day-to-day duties accurately and efficiently.
- Address employee inquiries regarding payroll discrepancies and adjustments.
- Maintain accurate employee records in the payroll system.
- Audited, reviewed and compiled payroll reports, records and related summaries.
- Managed payroll for employees at different locations.
Waitress Supervisor
Coozy Vybz Bar and Grill
Port Antonio, Jamaica
02.2018 - 03.2019
- Supervised daily operations of bar and grill, ensuring smooth service flow.
- Trained new waitstaff on customer service standards and menu knowledge.
- Managed staff schedules to optimize coverage during peak hours.
- Collaborated with kitchen staff to coordinate timely food delivery to patrons.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Monitored inventory levels and assisted with ordering supplies when needed.
- Implemented training sessions focused on improving service techniques among staff.
Vector Control Inspector
Port Antonio Health Department
Port Antonio, Jamaica
08.2018 - 12.2018
- Conducted thorough inspections of products for quality compliance.
- Documented findings and reported issues to management promptly.
- Utilized inspection tools to assess product specifications accurately.
Cashier
168 Wholesale
Port Antonio, Jamaica
04.2018 - 08.2018
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and recommendations.
Cashier
Zilla’s Kitchen
Port Antonio, Jamaica
10.2017 - 04.2018
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash drawer throughout shifts.
- Assisted customers with product inquiries and recommendations.
- Ensured cleanliness and organization of checkout area.
- Delivered exceptional customer service to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Baton Officer
Phoenix Protection Service LTD
Chaguanas, Trinidad and Tobago
02.2017 - 08.2017
- Monitored security systems for safety and compliance.
- Conducted routine patrols to ensure facility security.
- Responded to incidents and emergencies promptly and effectively.
- Implemented safety procedures to enhance workplace security.
Barista
Rituals Cafe House
Chaguanas, Trinidad and Tobago
02.2017 - 08.2017
- Maintained cleanliness and organization of the café environment for customer comfort.
- Operated espresso machines and grinders to create fresh, flavorful drinks daily.
- Provided excellent customer service by taking orders and answering questions promptly.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Handled cash transactions accurately while maintaining a balanced register at the end of shifts.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Merchandiser and Customer Representative
D.I.B Hardware and Block Factory
Port Antonio, Jamaica
07.2016 - 02.2017
- Organized product displays to enhance customer engagement and product visibility.
- Managed inventory levels to ensure stock availability and minimize shortages.
- Collaborated with sales team to align merchandising strategies with promotional activities.
- Trained new staff on merchandising standards and best practices for product presentation.
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
- Assisted customers with locating desired items within store locations.
Pharmacy Assistant
Taj Pharmacy and Gift Shop
Port Antonio, Jamaica
06.2016 - 09.2016
- Assisted customers with medication inquiries and product recommendations.
- Organized shelves and restocked merchandise to maintain store layout.
- Processed prescriptions accurately using pharmacy management software.
- Managed inventory levels and conducted regular stock checks for supplies.
- Provided exceptional customer service by addressing concerns and questions promptly.
- Maintained cleanliness and organization in work areas according to safety standards.
- Educated customers on proper medication usage and potential side effects.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Greeted customers upon arrival at the pharmacy counter.
- Restocked shelves and prepared expired drugs for return.
Education
Happy Grove High
Port Antonio, Jamaica Skills
- Customer service
- Point-of-sale operations
- Table management
- Food and beverage knowledge
- Sign language interpretation
Supervisory Management
Enhanced Job Readiness
Fire Safety Inspector
Timeline
Server
Sheraton New Orleans
04.2025 - Current
Life Insurance Agent
Primerica
03.2025 - Current
Server
Rue Royale Antoine
12.2024 - 04.2025
Restaurant Hostess
Hotel Monteleone
01.2024 - 07.2025
Firefighter
Jamaica Fire Brigade
09.2020 - 01.2024
Account Manager
Portland Jewellers
11.2018 - 08.2020
Vector Control Inspector
Port Antonio Health Department
08.2018 - 12.2018
Cashier
168 Wholesale
04.2018 - 08.2018
Waitress Supervisor
Coozy Vybz Bar and Grill
02.2018 - 03.2019
Cashier
Zilla’s Kitchen
10.2017 - 04.2018
Baton Officer
Phoenix Protection Service LTD
02.2017 - 08.2017
Barista
Rituals Cafe House
02.2017 - 08.2017
Merchandiser and Customer Representative
D.I.B Hardware and Block Factory
07.2016 - 02.2017
Pharmacy Assistant
Taj Pharmacy and Gift Shop
06.2016 - 09.2016
Happy Grove High