Summary
Overview
Work History
Education
Skills
Timeline
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Yasmine Patterson

Laplace

Summary

Dynamic customer service professional with a strong work ethic and integrity, honed at Delta Air Lines. Proven ability to enhance customer experiences through patience and empathy, while efficiently handling cash transactions. Recognized for streamlining processes and fostering positive relationships, ensuring repeat business and satisfaction.

Overview

2
2
years of professional experience

Work History

Cashier

Chic-Fil-A
12.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.

Sales Associate

Hibbett Sporting Goods
01.2023 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Wheelchair Agent

Delta Air Lines, Inc
03.2022 - 07.2022
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Streamlined check-in processes for disabled passengers, effectively minimizing wait times and alleviating stress levels.
  • Collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Reduced passenger anxiety by patiently answering questions regarding travel procedures and offering reassurance during challenging situations.

Education

High School Diploma -

Destrehan High School
Destrehan, LA
05.2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Customer service excellence

Timeline

Cashier

Chic-Fil-A
12.2023 - 05.2024

Sales Associate

Hibbett Sporting Goods
01.2023 - 09.2023

Wheelchair Agent

Delta Air Lines, Inc
03.2022 - 07.2022

High School Diploma -

Destrehan High School

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Yasmine Patterson