Y. Danielle Sanford-Lange
Prairieville
Summary
Experienced in overseeing application environments to ensure optimal performance and security. Utilizing expertise in system troubleshooting and maintenance to support business-critical operations. Demonstrates a strong understanding of application lifecycle management, consistently delivering reliable and efficient solutions.
Overview
10
10
years of professional experience
Work History
Application Administrator
H&e Equipment Services Inc.
10.2024 - Current
- Monitored daily logs and reports and escalated issues to system administrators to reach resolution.
- Reduced downtime by effectively troubleshooting and resolving complex technical issues.
- Offered system and application support to internal employees.
- Ensured data integrity and security by managing user access controls and permissions.
- Delivered training, documentation and end-user support.
- Proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact.
- Partake in general and overarching administration and configuration of JIRA and Confluence.
- Analyze and resolve problems according to shifting priorities, time frames and resources, and documents resolutions.
- Complete work in a timely and accurate manner while providing exceptional customer service.
IT Business Analyst
H&E Equipment Services
04.2019 - 10.2024
- Maximized end-user satisfaction through diligent troubleshooting, ensuring timely resolution of technical issues.
- Conducted comprehensive performance testing to ensure optimal functionality under various conditions.
- Enhanced overall system stability through meticulous regression testing on new releases.
- Streamlined processes for better efficiency by creating detailed documentation of test cases and procedures.
- Reduced production errors by implementing rigorous quality assurance processes during the development phase.
- Developed comprehensive test plans based on project requirements, ensuring complete coverage of all critical aspects of the application being tested.
- Improved software quality by conducting thorough testing and identifying potential issues.
- Collaborated with cross-functional teams to resolve defects and enhance product quality.
- Participated in regular team meetings, providing insightful input on ways to improve overall product quality and streamline workflows within the department.
IT Administrative Assistant & Telecommunications
H&E Equipment Services
02.2018 - 04.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Ensured compliance with regulatory requirements through meticulous documentation of telecommunications activities and procedures.
- Spearheaded initiatives aimed at improving overall operational efficiency within the telecommunications department, leading to increased cost-effectiveness and streamlined workflows.
- Enhanced customer satisfaction by promptly addressing and resolving invoice-related queries.
Branch Administrative Assistant
H&E Equipment Services
10.2016 - 02.2018
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Expedited processing of client requests with prompt attention to detail that resulted in increased customer satisfaction ratings.
- Set up and managed paper or electronic filing systems, recorded information, updated paperwork and maintained documents.
- Operated fax machines, copiers or phone systems and arranged for repairs when equipment malfunctioned.
- Supported branch management with accurate record-keeping, maintaining detailed documentation for audits and reports.
- Facilitated new employee onboarding by preparing orientation materials, setting up workstations, and providing assistance throughout the process.
- Contributed to cost reduction efforts by researching vendors for competitive pricing on needed services or products.
- Maintained a well-stocked inventory of office supplies by monitoring levels regularly and placing timely orders when necessary.
Bank Teller
Hancock Whitney Bank
06.2015 - 10.2016
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Audited fellow teller currency to contribute to dual-control procedures.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Baton Rouge Community College
Baton Rouge05.2009
The Dunham School
Baton Rouge, LA05-2007
Skills
- User management
- Log analysis
- Vendor coordination
- System administration
- Application troubleshooting
- Teamwork and collaboration
- Quick learner
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Security protocols
Timeline
Application Administrator
H&e Equipment Services Inc.
10.2024 - Current
IT Business Analyst
H&E Equipment Services
04.2019 - 10.2024
IT Administrative Assistant & Telecommunications
H&E Equipment Services
02.2018 - 04.2019
Branch Administrative Assistant
H&E Equipment Services
10.2016 - 02.2018
Bank Teller
Hancock Whitney Bank
06.2015 - 10.2016
Baton Rouge Community College
The Dunham School
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