Yolanda Hawkins
Shreveport
Summary
Results-driven team leader with proven expertise in policy compliance, staff training, and customer relationship management. Focused on optimizing operations and enhancing service quality.
Overview
16
16
years of professional experience
Work History
Team Leader Manager
Wal-Mart Supercenter
Bossier City
09.2009 - 02.2026
- Supervised daily operations to ensure compliance with company policies.
- Trained and mentored new team members on store processes, improving their performance.
- Coordinated team schedules, optimizing staffing during peak hours to meet customer demand.
- Managed inventory control procedures, maintaining appropriate stock levels.
- Conducted regular team meetings to align on goals and share updates.
- Resolved customer complaints promptly, improving overall service quality.
Education
High School Diploma -
Green Oaks High School
Shreveport, LA05-1992
Skills
- Team management
- Staff training
- Process improvement
- Policy compliance
- Customer relationship management
- Inventory control
- Data analysis
Timeline
Team Leader Manager
Wal-Mart Supercenter
09.2009 - 02.2026
High School Diploma -
Green Oaks High School