Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Yonica Nelson

Monroe

Summary

Proficient in time management and independent work, demonstrating reliability and adaptability in diverse environments. Proven ability to excel under pressure while consistently meeting deadlines. Experienced in Office Administration and customer service, with a strong focus on resolving issues and enhancing customer satisfaction. Recognized for outstanding multitasking skills and a commitment to driving sales and maintaining stock organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

WBL (Work Base Learning)

Job Corps Trade School
Shreveport
01.2025 - 05.2025
  • Recognized by management for providing exceptional customer service.
  • Completed routine maintenance and repair.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed inventory and supplies to ensure materials were available when needed.

Associate

Wal-Mart
Monroe
04.2021 - 02.2024
  • Served as initial point of contact for customers, addressing inquiries and resolving issues.
    Processed returns and exchanges efficiently while maintaining professionalism.
    Handled customer complaints to ensure satisfaction and a positive shopping experience.
    Maintained cleanliness and organization of customer service area to enhance operations.
    Demonstrated strong communication skills in fast-paced retail environment.
    Provided product information and assistance to enhance customer knowledge.

Insurance Agent

Primercia
Monroe
02.2021 - 12.2021
  • As a primericia insurance agent, I'm all about helping families and individuals find the right coverage to protect what matters most. I work to understand your unique needs, and offer personalized solutions that fit your budget.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Conducted research to identify competitive rates and benefits offered by other providers.

Education

High School -

Neville High School
Shreveport, LA

Trade Program - Office Administration

Shreveport Job Corps Opportunity Center
Shreveport, LA
02-2025

Trade Program

Louisiana Delta Community College
Monroe, LA
07-2021

Trade Program

Bossier Parish Community College
Shreveport, LA
02-2025

Skills

  • Microsoft Word proficiency
  • Time management
  • Customer support and call center
  • Leadership skills
  • Mathematical proficiency
  • Banking knowledge
  • Computer networking
  • Records management
  • Clerical experience
  • Problem management
  • Network support
  • Proofreading and editing
  • Computer skills
  • Data entry and accuracy
  • Microsoft Windows expertise

Certification

  • Microsoft 2019
  • Excel 2019
  • 365 Word
  • OSHA 10
  • TestGenius
  • NCCER

Languages

English
Full Professional

References

  • Shalor Poter (318)- 331-3889
  • Takeriah Robinson (318)-884-2705
  • Cori Ellis (318) 207-6763

Timeline

WBL (Work Base Learning)

Job Corps Trade School
01.2025 - 05.2025

Associate

Wal-Mart
04.2021 - 02.2024

Insurance Agent

Primercia
02.2021 - 12.2021

High School -

Neville High School

Trade Program - Office Administration

Shreveport Job Corps Opportunity Center

Trade Program

Louisiana Delta Community College

Trade Program

Bossier Parish Community College

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Yonica Nelson