Zacharia Johnson
Monroe
Summary
Driven, dependable, hard working individual seeking to combine professional skills and medical education to secure employment within an innovative healthcare organization. Proficiencies: MS Excel; MS Word; MS PowerPoint; Typing Speed: 85 WPM Skills: Critical thinking skills; Dependable; Organize and manage project/tasks; Willing to learn new things; Able to work independently Advocacy Counseling Case Management Social Services Healthcare Delivery Vulnerable Populations Wellness Crisis Intervention Crisis Response Intervention Strategies Behavioral Health Intervention Evaluation Methods Self-Care Community Resources Public and Community Health Systems Program Planning Interview Techniques Delivery of Services Program Management Social Programs Family Dynamics Diversity Cultural Diversity Human Behavior Social Welfare Values and Ethics Medical Terminology HIPAA Compliance Interpersonal Professional Communications Allied Healthcare Health and Human Services Anatomy & Physiology Authorized to work in the US for any employer
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician (RBT)
Northpoint pediatric behavior therapy
08.2024 - Current
Respite Supervisor
Preventive Measures
09.2019 - Current
- Responsible for:
- Signing progress notes
- Answering general question by telephone, post or in person
- Opening and sorting post
- Operating the company’s computerized booking systems
- Obtaining information from the computer
- Maintaining records, filing systems and computer files
- Shredding confidential information
- Intake packets on all new clients
- Respite Services
- Transporting Clients
- Leading Group Discussion
- Formulating Group Activities
- Facilitating Group/Individual Counseling
- Youth Mentoring
Healthcare Customer Service Representative
Everise
12.2022 - 02.2024
- Answer inbound calls and respond to emails or chats from patients and healthcare providers.
- Provide information about medical services, insurance benefits, billing, and payment options.
- Assist with appointment scheduling, cancellations, and rescheduling.
- Process patient account updates, insurance verifications, and authorizations.
- Investigate and resolve patient complaints or concerns promptly and professionally.
- Document all customer interactions and follow-ups in the system accurately.
- Educate patients on healthcare services, procedures, and insurance policies.
- Collaborate with internal departments (billing, medical staff, insurance teams) to resolve issues.
- Maintain confidentiality of patient records and comply with HIPAA regulations.
- Meet or exceed performance metrics (call quality, handling time, customer satisfaction).
Customer Service Representative
VXI Global Solutions
08.2017 - 11.2020
- Responsible for answering calls for customers and resolving issues with their order. Update the customer or start a return/trade process. Promote new products.
Toddler Lead Teacher
Laugh and Learn Daycare
01.2015 - 02.2017
- I was responsible for teaching 2 year olds. Weekly lesson planning, activities, cleaning, and teaching basic skills to the children. I was also responsible for TS gold updates for the progress of the children. Changing diapers and also potty training.
Education
Associate of Science degree - Health and Human Services
Ultimate Medical Academy
03.2023
Skills
- Crisis Response
- Program Planning
- Evaluation Methods
- Special education
- Communication skills
- Working with people with autism
- Interview Techniques
- Counseling
- Pathophysiology
- Self-Care
- Social work
- Care plans
- Medical Coding
- Data collection
- QuickBooks
- Microsoft Excel
- Phone etiquette
- Social Programs
- Classroom experience
- Early childhood education
- HIPAA Compliance
- Advocacy
- Higher education teaching
- Leadership
- HIPAA
- Payroll
- Cultural Diversity
- Diversity
- Medical Terminology
- Experience with children
- Preschool experience
- Organizational skills
- Family Dynamics
- Medical Billing
- Medical billing
- Community Resources
- Interpersonal Professional Communications
- Public and Community Health Systems
- Delivery of Services
- Healthcare Delivery
- Budgeting
- Education administration
- Anatomy knowledge
- Typing
- Long term care
- Program Management
- Case Management
- Vulnerable Populations
- Anatomy & Physiology
- Vital signs
- Administrative experience
- Intervention Strategies
- Behavioral Health Intervention
- Health and Human Services
- Allied Healthcare
- Physiology knowledge
- Teaching
- Applied behavior analysis
- Customer service
- Medical coding
- Medical records
- Social Services
- Medical office experience
- Management
- Human Behavior
- Childcare
- Wellness
- Medicare
- Computer skills
- Medical Records
- Social Welfare
- Values and Ethics
- Human resources
- Analysis skills
- Crisis Intervention
- ADP
- Financial management
- Lesson planning
Certification
- Professional In Human Resources
- RBT Certification
- Driver's License
- June 2016 to June 2025
- CPR Certification
- December 2023 to December 2024
- First Aid Certification
- Substitute Teaching Certification
- Certified Professional Coder
- Certified Coding Specialist
Timeline
Registered Behavior Technician (RBT)
Northpoint pediatric behavior therapy
08.2024 - Current
Healthcare Customer Service Representative
Everise
12.2022 - 02.2024
Respite Supervisor
Preventive Measures
09.2019 - Current
Customer Service Representative
VXI Global Solutions
08.2017 - 11.2020
Toddler Lead Teacher
Laugh and Learn Daycare
01.2015 - 02.2017
Associate of Science degree - Health and Human Services
Ultimate Medical Academy