Zachary Irons
Lake Charles
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Sherwin-Williams Paint Store
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed time keeping from week to week to insure schedules where complete.
Assistant Manager
Sherwin-Williams Automotive Finishes
06.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Warehouse Lead
Sherwin-Williams Floor Covering
02.2023 - 06.2023
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Key Holder
Sherwin-Williams Paint Store
03.2022 - 02.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Store Associate
Sherwin-Williams Paint Store
08.2021 - 03.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Delivery Driver
Sherwin-Williams Paint Store
05.2021 - 08.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Delivery Driver
Sherwin-Williams Paint Store
01.2021 - 05.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Termite Technician
Cook's Pest Control
02.2020 - 07.2020
- Ensured safety compliance by adhering to regulations and wearing appropriate protective gear during treatments.
- Increased company revenue by upselling additional services based on clients'' needs during initial consultations.
- Enhanced team productivity by coordinating efforts with fellow technicians and sharing best practices.
- Expanded professional knowledge with ongoing training on industry developments, ensuring up-to-date expertise in termite control techniques.
- Reduced callbacks by carefully applying chemical treatments according to label directions and company guidelines.
- Eliminated termite infestations by conducting thorough inspections and implementing targeted treatments.
- Ensured accurate billing information was relayed to the office by documenting services provided and materials used on each job.
Assembly Line Worker
G.E. Factory
11.2019 - 01.2020
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
Automotive Technician
Walmart
06.2019 - 10.2019
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Education
High School Diploma -
Cornerstone Christian Academy
Townsend, GASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
- Workload Management
- Employee Scheduling
- Customer rapport
- Sales Strategies
- Sales Growth
- Customer Service
Timeline
Assistant Manager
Sherwin-Williams Paint Store
06.2024 - Current
Assistant Manager
Sherwin-Williams Automotive Finishes
06.2023 - 06.2024
Warehouse Lead
Sherwin-Williams Floor Covering
02.2023 - 06.2023
Key Holder
Sherwin-Williams Paint Store
03.2022 - 02.2023
Store Associate
Sherwin-Williams Paint Store
08.2021 - 03.2022
Delivery Driver
Sherwin-Williams Paint Store
05.2021 - 08.2021
Delivery Driver
Sherwin-Williams Paint Store
01.2021 - 05.2021
Termite Technician
Cook's Pest Control
02.2020 - 07.2020
Assembly Line Worker
G.E. Factory
11.2019 - 01.2020
Automotive Technician
Walmart
06.2019 - 10.2019
High School Diploma -
Cornerstone Christian Academy
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