Zachary Rogers
Baton Rouge,LA
Summary
Experienced and results oriented sales management professional with a proven track record of success spanning four years. Skilled in building strong customer relationships and driving revenue growth through strategic sales initiatives. Demonstrates ability to lead high-performing teams, optimize operational processes, and deliver exceptional customer service. Seeking to leverage expertise in sales management and customer service to contribute effectively to a dynamic organization’s growth and success.
Overview
5
5
years of professional experience
Work History
General Manager
GNC
06.2022 - Current
- Provide strong leadership to store managers and staff across multiple locations, fostering a positive and productive work environment. Set clear expectations, goals, and priorities for each location, ensuring alignment with company objectives.
- Oversee day-to-day operations of each store, including inventory management, product merchandising, and ensuring compliance with company policies and procedures. Implement operational practices to optimize efficiency, minimize costs, and maximize profitability across all locations.
- Ensure a high level of customer service is maintained at all locations, resolving escalated customer issues and fostering a customer-centric culture.
- Develop and manage budgets for each location, tracking expenses, and revenue to ensure financial targets are met or exceeded.
- Implement training programs and development plans for store managers and staff to enhance product knowledge, sales skills, and customer service excellence. Foster a culture of continuous learning and professional growth within the team.
Sales Associate
GNC
03.2021 - 06.2022
- Greeted customers warmly, assessed their needs, and provided personalized recommendations on vitamins, supplements, and other health-related products based on their goals and preferences.
- Actively engaged customers to promote sales by explaining product features, benefits, and promotions effectively.
- Assisted in opening and closing procedures, including store setup, cleaning, and ensured all merchandise is properly displayed and priced.
Server
Hello Tokyo
08.2020 - 02.2021
- Provided exceptional customer service from the moment guests were seated until they left.
- Efficiently managed multiple tables by taking orders, relaying them to the kitchen or sushi bar accurately, and ensuring orders were delivered promptly and correctly.
- Collaborated effectively with kitchen staff, sushi chefs, and other servers to ensure smooth operations and timely service.
Shift Manager
Jimmy Johns
02.2020 - 07.2020
- Oversaw the preparation and delivery of sandwiches in a timely manner, maintaining efficiency and minimizing wait times for customers.
- Ensured excellent customer experiences by handling customer inquiries, resolving issues, and ensuring all guests left satisfied with their orders.
- Trained new team members on Jimmy John’s processes, procedures, and standards. Provided ongoing coaching to ensure continuous improvement in performance.
Education
High School Diploma -
St Amant High School
Gonzales, LA05.2021
Skills
- Customer Service
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Staff Development
- Logistics Management
Timeline
General Manager
GNC
06.2022 - Current
Sales Associate
GNC
03.2021 - 06.2022
Server
Hello Tokyo
08.2020 - 02.2021
Shift Manager
Jimmy Johns
02.2020 - 07.2020
High School Diploma -
St Amant High School
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