Zachre Melerine
Hammond
Summary
Dynamic leader with a proven track record at Orkin Pest Control, excelling in branch operations management and fostering robust customer relationships. Results-driven sales professional with proven track record in driving revenue growth and building lasting client relationships. Adept at identifying customer needs, presenting tailored solutions, and closing sales efficiently. Strong team collaborator, adaptable to changing market conditions, and consistently focused on delivering measurable results. Skilled in strategic communication, negotiation, and market analysis.
Overview
9
9
years of professional experience
Work History
Branch Manager
Orkin Pest Control
10.2022 - 08.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Service Manager
Orkin Pest Control
06.2020 - 10.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Outside Sales Representative
Orkin Pest Control
01.2016 - 06.2020
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Developed and implemented successful sales strategies to increase revenue in assigned territories.
- Developed in-depth knowledge of product features, benefits, and pricing strategies to effectively communicate value propositions to clients.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
Education
Business
Southeastern Louisiana University
Hammond, LASkills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Attention to detail
- Team player
- Sales professional
Accomplishments
- Improved employee satisfaction and reduced turnover in 2022 to 0.00%.
- Increased monthly revenue 12% through implementation of strategic initiatives.
- Managed a portfolio of 300 accounts providing for $500,00+ in sales.
- Sustained 8% annual sales growth for 4 consecutive years by introducing innovative sales and marketing techniques.
Timeline
Branch Manager
Orkin Pest Control
10.2022 - 08.2024
Service Manager
Orkin Pest Control
06.2020 - 10.2022
Outside Sales Representative
Orkin Pest Control
01.2016 - 06.2020
Business
Southeastern Louisiana University
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