Zackery Key
Hammond
Summary
Results-driven IT professional specializing in project coordination and enterprise support. Managed SQL databases and enhanced stakeholder communication, facilitating statewide deployments and operational efficiency. Developed Tableau dashboards for KPI tracking, positively impacting multiple agencies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT Statewide Systems Technician 4
Office of Technology Services – EUC
Baton Rouge
07.2023 - Current
- Provide advanced onsite and remote enterprise-level support for statewide agencies across multiple locations.
- Lead and assist with large-scale computer deployments and configuration efforts across agencies.
- Coordinate with security, networking, and server teams to resolve cross-functional technical issues.
- Supervised and coordinated daily activities for 3 technical personnel, balancing workload and achieving timely ticket resolution.
- Managed asset lifecycle processes, tracking deployments, recovering devices, and reconciling 3,000+ records to maintain accurate inventory.
- Develop technical documentation, knowledge base materials, and reporting tools for operational visibility.
- Design and maintain SQL-driven Tableau dashboards used for KPI tracking and leadership reporting.
IT Technical Support Coordinator 2
UNO Contract
Baton Rouge
01.2019 - 06.2023
- Provided advanced troubleshooting for enterprise hardware, software, application, and connectivity issues.
- Supported statewide deployments for DCFS and LDH, enhancing field operations and managing device logistics.
- Acted as liaison between stakeholders, security teams, and third-party vendors during complex issue resolution.
- Liaised between stakeholders, security teams, and third-party vendors to resolve complex issues effectively.
- Assisted in statewide deployments for DCFS and LDH, supporting field operations and device logistics.
- Maintained and updated asset management systems during deployment and recovery operations.
- Contributed to high-priority incident response efforts, minimizing impact on multiple agency users.
Store Manager & Lead IT Technician
CPR Cell Phone Repair
Gonzales
07.2018 - 01.2019
- Oversaw store operations and led staff to enhance customer experience.
- Managed inventory and tracked assets to optimize stock levels.
- Executed diagnostics and repairs on computers and mobile devices to ensure functionality.
Education
Bachelor of Science - Software Engineering
Western Governors University
Salt Lake City, UTAssociate of Science - Information Technology
University of Arkansas Hope And Texarkana
Hope, ARSkills
- Project coordination and management
- Enterprise support
- Service management systems
- SQL database management
- Database administration
- C# programming
- NET framework development
- Tableau visualization
- Agile methodologies
- Asset management
- Stakeholder communication
Certification
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Network+
- CompTIA Project+
- CIW User Interface and Design
- Google Project Management
Timeline
IT Statewide Systems Technician 4
Office of Technology Services – EUC
07.2023 - Current
IT Technical Support Coordinator 2
UNO Contract
01.2019 - 06.2023
Store Manager & Lead IT Technician
CPR Cell Phone Repair
07.2018 - 01.2019
Bachelor of Science - Software Engineering
Western Governors University
Associate of Science - Information Technology
University of Arkansas Hope And Texarkana