ZAINAB ALABI
LAGOS MAINLAND
Summary
Highly detail-oriented and professional International Education Consultant. Successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
6
6
years of professional experience
Work History
Branch Manager
MOD Education
01.2024 - Current
- Successfully recruited students for each intake by providing seamless assistance with school and visa applications, utilizing strong communication and organizational skills to enhance client experience and satisfaction.
- Expanded the university's reach by attending both local and international fairs, converting leads into registered students and showcasing exceptional sales support and interpersonal skills to drive enrolment numbers.
- Collaborated with the head of business to develop and implement creative strategies, effectively meeting company objectives and fostering cross-functional collaboration to ensure client acquisition and retention.
- Consistently achieving overall targets exemplifying adaptability and flexibility in a fast-paced environment.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Oversee customer service operations to ensure high levels of satisfaction and retention.
- Foster relationships with key stakeholders including students, parents, educational institutions, and government agencies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Demonstrated exceptional organizational skills and time management abilities, earning a well-deserved promotion to Branch Manager, where responsibilities were expanded to cover a broader range of tasks and objectives.
University of East London Implant
MOD Education
10.2023 - Current
- Demonstrated leadership skills in managing projects from concept to completion.
- To facilitate student recruitment to UEL within MOD Education.
- Identify and attract potential students by providing detailed information about programs, admission requirements, and the benefits of studying at UEL.
International Education Specialist
MOD Education
07.2022 - Current
- Followed all company policies and procedures to deliver quality work.
- Developing and implementing effective strategies to attract prospective students, both domestically and internationally, through various channels such as fairs events, online platforms, and partnerships.
- Counseling and guiding prospective students, offering expert advice regarding academic programs, admission requirements, scholarships opportunities and career pathways, ensuring students make well- informed decisions.
- Assisting students throughout the application process, reviewing application materials, offering constructive feedback, and ensuring accuracy and completeness to maximize their chances of admission.
- Building strong relationships with schools, clients to get referrals.
- Utilizing customer relationship Management (CRM) systems to track prospective student information, manage communication, and measure the effectiveness of recruitment efforts.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
Supervisor
NIGERIAN BREWERIES
09.2018 - 12.2022
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Oversee successful sales activations brands across the Market force.
- Training Sales promoter on the products and how to execute sales successfully.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor of Science - AGRICULTURE
OLABISI ONABANJO UNIVERSITY
OGUN STATE, NIGERIA01.2022
National Diploma - Science Laboratory Technology
Yaba College Technology
Lagos, Nigeria12.2016
High School - English
LONGFORD INTERNATIONAL SCHOOLS
Lagos, Nigeria06.2013
Skills
- Work Prioritization
- Data input and record maintenance
- Interpersonal skills
- Adaptability
- Teamwork
- Cross-functional Collaborations
- Client Relations
- Sales Support
- Communication
- Confidentiality and discretion
- Organization skills
- Administrative expertise
- Team Management
- troubleshooting
Hobbies
Reading, Proficiency in Microsoft Office
Languages
English
Proficient
C2
Arabic
Elementary
A2
Yoruba
Proficient
C2
Timeline
Branch Manager
MOD Education
01.2024 - Current
University of East London Implant
MOD Education
10.2023 - Current
International Education Specialist
MOD Education
07.2022 - Current
Supervisor
NIGERIAN BREWERIES
09.2018 - 12.2022
Bachelor of Science - AGRICULTURE
OLABISI ONABANJO UNIVERSITY
National Diploma - Science Laboratory Technology
Yaba College Technology
High School - English
LONGFORD INTERNATIONAL SCHOOLS
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