Zainab Musbau
Ikorodu, Lagos
Summary
Skilled in Bash and Python, with a knack for problem-solving, I enhanced IT support at Southfield Communication by streamlining support procedures and leveraging customer feedback for strategic improvements. My work as a Web Developer Intern at TechVault, where I optimized web applications for speed and security, showcases my ability to drive project success under tight deadlines.
Overview
8
8
years of professional experience
Work History
IT Technical Support Intern
Southfield Communication
06.2023 - Current
- Provided technical support for IT infrastructure, assisting with troubleshooting and resolving hardware and software issues.
- Supported the implementation of basic automation scripts for system monitoring and maintenance.
- Documented support procedures and contributed to the internal knowledge base for future reference.
- Contributed to regular team meetings with constructive input on ways to enhance support services offered to clients.
- Created detailed documentation for common support requests, reducing response time for future inquiries.
- Gathered valuable customer feedback through surveys and direct communication, informing strategy adjustments for improved results.
Web Developer Intern
TechVault
04.2021 - 01.2023
- Developed user-oriented visuals and features using front-end languages to increase site traffic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided technical support for clients experiencing issues with their websites or web applications, resolving problems efficiently.
- Regularly updated personal knowledge in web technologies through continued education courses, conferences, and online resources to stay ahead of industry trends.
- Designed, implemented and monitored web pages, plugins, and functionality for continuous improvement.
- Adhered to SEO best practices while designing sites.
- Optimized web applications for speed, scalability and security.
Intern
Escapade Nigeria
12.2016 - 07.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Enabled more organized inventory system by cataloging company assets.
- Boosted social media engagement through creative content creation.
- Supported customer service improvements with detailed feedback analysis.
- Aided in enhancing website user experience with thorough usability testing.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
Bachelor of Science - Business Administration
University of Lagos State
Lagos, Nigeria01.2024
Ordinary National Diploma - Banking And Finances
Moshood Abiola Polytechnic
Ogun, Nigeria11.2016
Skills
- Cloud Platforms: AWS (basic)
- Containerization: Familiar with Docker
- Infrastructure as Code: Introduction to Terraform
- Scripting Languages: Bash, Python
- Version Control: Git, GitHub
- Operating Systems: Linux, Windows
- Soft Skills: Problem-solving, Teamwork, Communication, Time Management
Timeline
IT Technical Support Intern
Southfield Communication
06.2023 - Current
Web Developer Intern
TechVault
04.2021 - 01.2023
Intern
Escapade Nigeria
12.2016 - 07.2020
Bachelor of Science - Business Administration
University of Lagos State
Ordinary National Diploma - Banking And Finances
Moshood Abiola Polytechnic
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