Zakia Stewart
Reserve
Summary
Dynamic and results-oriented professional with a proven track record at Aslett-Kurica Eye Center, where I was a technician. Excelled in customer service and multitasking at Hibbett Sports Store, boosting customer satisfaction. Skilled in technical diagnostics and effective communication, I bring attention to detail and the ability to thrive under pressure.
Overview
3
3
years of professional experience
Work History
Technician
Aslett-Kurica Eye Center
09.2024 - Current
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Tested systems, noting issues and completing preventive maintenance.
- Diagnosed and repaired problems with electrical and mechanical systems.
Wheelchair Agent
Airport Terminal Services Inc
03.2023 - 01.2024
Sales Associate
Hibbett Sports Store
08.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Cna
East Saint John High
Reserve, LA05.2021
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Customer interaction
Timeline
Technician
Aslett-Kurica Eye Center
09.2024 - Current
Wheelchair Agent
Airport Terminal Services Inc
03.2023 - 01.2024
Sales Associate
Hibbett Sports Store
08.2021 - 12.2022
Cna
East Saint John High
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