Zana Mott

• Responded to customer needs through competent customer service and prompt problem-solving.
• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed department call volume of 75 calls per day and coordinated department schedules to maximize coverage during peak hours.
• Maintained 2-minute call time by using strong listening, consultative and problem-solving abilities and using scripted sequences to address all concerns.

• Met DOT requirements by maintaining current records and documenting reportable incidents.
• Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
• Operated with safety and skill to avoid accidents and delays.
• Operated light trucks to deliver loads as far as 2500 miles from home location.

• Carefully interviewed, selected, trained and supervised staff.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Reconciled cash and credit card transactions to maintain accurate records.
• Accomplished multiple tasks within established timeframes.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
• Tracked daily sales transactions and invoices for accurate and updated financial reporting.

• Operated barcode scanners to verify delivered product.
• Maintained route plans and communicated barriers to dispatch..
• Promoted a positive company image by maintaining a clean and professional appearance both personally and with the assigned vehicle.

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• Provided exceptional customer service by quickly resolving any concerns or issues related to deliveries or product handling.
• Maintained route plans and communicated barriers to dispatch.