Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ZarMarylon Ford

Shreveport

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Manager's Assistant

Domino's Pizza
Shreveport
01.2022 - Current
  • Trained new team members on company policies and customer service standards.
  • Communicated with customers to handle inquiries and resolve complaints.
  • Managed inventory levels to ensure adequate stock for peak hours.
  • Assisted management in coordinating daily operations and staff schedules.
  • Supported marketing initiatives by promoting special offers and events.
  • Maintained cleanliness and organization of the work environment for efficiency.
  • Processed orders accurately using point-of-sale systems for smooth transactions.
  • Collaborated with team members to enhance workflow and service quality.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Drove customer feedback to deliver information to management for corrective action.
  • Assisted in managing daily operations and ensuring team productivity.
  • Coordinated staff schedules and ensured adequate coverage during peak hours.
  • Implemented training programs for new employees to improve service quality.
  • Monitored inventory levels and ordered supplies as needed to maintain stock.
  • Resolved customer inquiries and complaints to enhance overall satisfaction.
  • Facilitated team meetings to discuss performance and address concerns collaboratively.
  • Analyzed operational processes and suggested improvements for efficiency.
  • Supported management in developing marketing strategies for local outreach efforts.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.

Assistant Manager

Sonic
Shreveport
06.2020 - 08.2024
  • Assisted in managing daily operations and ensuring team productivity.
  • Coordinated staff schedules and ensured adequate coverage during peak hours.
  • Implemented training programs for new employees to improve service quality.
  • Facilitated team meetings to discuss performance and address concerns collaboratively.
  • Analyzed operational processes and suggested improvements for efficiency.
  • Supported management in developing marketing strategies for local outreach efforts.

Assistant Manager

Pizza Hut
Shreveport
02.2023 - 01.2024
  • Assisted in managing daily operations and ensuring team productivity.
  • Coordinated staff schedules and ensured adequate coverage during peak hours.
  • Implemented training programs for new employees to improve service quality.
  • Monitored inventory levels and ordered supplies as needed to maintain stock.
  • Resolved customer inquiries and complaints to enhance overall satisfaction.
  • Analyzed operational processes and suggested improvements for efficiency.
  • Facilitated team meetings to discuss performance and address concerns collaboratively.
  • Supported management in developing marketing strategies for local outreach efforts.
  • Managed customer service inquiries and complaints in a timely manner.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Maintained up-to-date knowledge of company products and services.
  • Ensured compliance with safety regulations and company policies.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.

Education

High School Diploma -

Green Oakes Performing Arts Academy
2550 Thomas E Howard Dr, Shreveport, LA 71107
12-2018

Skills

  • Inventory management
  • Customer service
  • Staff scheduling
  • Team collaboration
  • Training and development
  • Conflict resolution
  • Marketing strategy
  • Time management
  • Problem solving
  • Effective communication
  • Operational efficiency
  • Task prioritization
  • Relationship building
  • Staff training and development
  • Policy enforcement
  • Goal setting
  • Team building
  • Team motivation
  • Team leadership
  • Money handling
  • Customer service and satisfaction
  • Workplace safety compliance
  • Multitasking and organization
  • Employee engagement

Certification

serve safe

Timeline

Assistant Manager

Pizza Hut
02.2023 - 01.2024

Manager's Assistant

Domino's Pizza
01.2022 - Current

Assistant Manager

Sonic
06.2020 - 08.2024

High School Diploma -

Green Oakes Performing Arts Academy

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ZarMarylon Ford