Zenyea Beachem
Baton Rouge
Summary
Dynamic Customer Service Manager with a proven track record at Walmart, excelling in training and mentoring teams to enhance customer satisfaction. Skilled in medical office administration and compassionate caregiving, I effectively resolved client issues and streamlined processes, fostering loyalty and improving service delivery across departments.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Walmart
03.2024 - 02.2025
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Medical Receptionist
KidMed - South
03.2022 - 01.2024
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Unit Clerk
Sanova Dermatology
09.2020 - 03.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
- Answered multi-line telephone system, provided information, and directed calls.
- Completed daily charge reconciliation to keep billing current and accurate.
- Arranged discharges and patient transportations.
- Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
- Charted vital signs and added telemetry strips to charts.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
Direct Support Professional
Rescare Homecare
11.2018 - 08.2021
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe, and well-organized patient environment.
- Completed regular check-ins and progress report for each client.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
Certificate - Medical Assistant
Remington College
Baton Rouge, LA11.2025
Baker High School
Baton Rouge, LA05-2018
Skills
- Letter preparation
- Billing support
- Medical office administration
- Insurance verification
- Patient registration
- Patient callbacks
- Faxing orders
- Scheduling labs
- Arranging transportation
- Transcribing orders
- Documenting vital signs
- Medical records maintenance
- Client documentation
- ADL support
- Transportation
- Healthcare
- Customer Service
- Phlebotomist
Timeline
Customer Service Manager
Walmart
03.2024 - 02.2025
Medical Receptionist
KidMed - South
03.2022 - 01.2024
Unit Clerk
Sanova Dermatology
09.2020 - 03.2022
Direct Support Professional
Rescare Homecare
11.2018 - 08.2021
Baker High School
Certificate - Medical Assistant
Remington College