Summary
Overview
Work History
Education
Skills
Timeline
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Zerione Slack

Slidell

Summary

Dedicated and results-driven professional consistently demonstrating ability to enhance customer satisfaction through exceptional service and active listening. Proven track record of exceeding performance metrics. Possesses strong critical thinking skills and excels in data entry. Problem-solving abilities and sales expertise recognized for positive impact on team development and customer relations.

Overview

10
10
years of professional experience

Work History

inbounds contact representative2

Humana
01.2021 - 10.2024
  • Answer phone calls and respond to emails from customers and potential customers
  • Solve any issues that may arise
  • Forward customers to the appropriate specialist when necessary
  • Log all calls, issues, and solutions

Medical receptionist

Daughters Of Charity
02.2017 - 12.2021
  • Customer Service
  • MS Proficiency
  • Self-care Program
  • Confidentiality and Complaint Handling
  • Interpersonal Skill
  • Data entry (75 WPM)
  • Database Management
  • Administrative Support
  • Telephone Receptionist

Front Desk Clerk

Wyndham
05.2016 - 12.2016
  • Registered guests, greeted every visitor, logged requests, and issued room keys
  • Processed guest payments for room charges, food and beverage charges, and phone charges
  • Balanced all rebates and other miscellaneous charges
  • Delivered requested items to guests rooms
  • Referred guests to local restaurants and recommended attractions in the area

Front desk Clerk

Microtel Inn & Suites
03.2015 - 01.2016
  • Manage front desk tasks for a full-service hotel
  • Recommend top dining and entertainment options for the guest
  • Serve as public relations representative for the hotel
  • Greet all guests in a courteous and professional manner
  • Foster strong working relationships with all hotel departments

Education

LPN nursing degree - undefined

Elaine P Nunez Community College
Chalmette, LA
05.2018

Skills

  • Outstanding Client Support
  • Cash handling expertise
  • Superb Interpersonal skills
  • Resolution Strategies
  • Multi-line switch board
  • MS Office expert
  • Sales experience
  • Detail-Oriented Appearance
  • Consistently Reliable Support

Timeline

inbounds contact representative2

Humana
01.2021 - 10.2024

Medical receptionist

Daughters Of Charity
02.2017 - 12.2021

Front Desk Clerk

Wyndham
05.2016 - 12.2016

Front desk Clerk

Microtel Inn & Suites
03.2015 - 01.2016

LPN nursing degree - undefined

Elaine P Nunez Community College

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