Dedicated professional with extensive experience in patient advocacy and customer service. Known for strong problem-solving skills and commitment to healthcare compliance, contributing to improved member experiences and operational efficiency.
Overview
32
32
years of professional experience
Work History
Office Manager
MB Williams Lawn Service
Little Rock
04.2023 - Current
Managed daily office operations for a lawn service company.
Coordinated schedules for lawn care teams and client appointments.
Handled customer inquiries and resolved service-related issues promptly.
Assisted in payroll processing and tracked employee hours accurately.
Managed office inventory and placed new supply orders.
Member Advocate
UnitedHealthcare
Houston
01.2023 - 10.2025
Guided members through healthcare inquiries and benefits navigation to enhance understanding of their options.
Informed members about available health plans and services to empower informed decision-making.
Resolved member issues through effective communication and problem-solving skills.
Partnered with team members to identify and implement enhancements in service delivery processes.
Advocated for members' needs within the healthcare system to ensure access to care.
Patient Access Representative
North Monroe Hospital
Monroe
01.2009 - 02.2022
Coordinated patient registration and appointment scheduling to enhance patient experience.
Managed insurance verification and eligibility checks to ensure patient access to necessary services.
Maintained accurate patient records in electronic health systems.
Collaborated with clinical staff to streamline patient flow and reduce wait times.
Customer Service Manager
Kmartcorp
West Monroe
10.1993 - 01.2004
Led customer service team to deliver high-quality support.
Addressed escalated customer issues to uphold service standards.
Streamlined processes to enhance customer satisfaction levels.
Developed training programs to enhance staff skills and knowledge.