Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zettie Houston

Monroe

Summary

Dedicated professional with extensive experience in patient advocacy and customer service. Known for strong problem-solving skills and commitment to healthcare compliance, contributing to improved member experiences and operational efficiency.

Overview

32
32
years of professional experience

Work History

Office Manager

MB Williams Lawn Service
Little Rock
04.2023 - Current
  • Managed daily office operations for a lawn service company.
  • Coordinated schedules for lawn care teams and client appointments.
  • Handled customer inquiries and resolved service-related issues promptly.
  • Assisted in payroll processing and tracked employee hours accurately.
  • Managed office inventory and placed new supply orders.

Member Advocate

UnitedHealthcare
Houston
01.2023 - 10.2025
  • Guided members through healthcare inquiries and benefits navigation to enhance understanding of their options.
  • Informed members about available health plans and services to empower informed decision-making.
  • Resolved member issues through effective communication and problem-solving skills.
  • Partnered with team members to identify and implement enhancements in service delivery processes.
  • Advocated for members' needs within the healthcare system to ensure access to care.

Patient Access Representative

North Monroe Hospital
Monroe
01.2009 - 02.2022
  • Coordinated patient registration and appointment scheduling to enhance patient experience.
  • Managed insurance verification and eligibility checks to ensure patient access to necessary services.
  • Maintained accurate patient records in electronic health systems.
  • Collaborated with clinical staff to streamline patient flow and reduce wait times.

Customer Service Manager

Kmartcorp
West Monroe
10.1993 - 01.2004
  • Led customer service team to deliver high-quality support.
  • Addressed escalated customer issues to uphold service standards.
  • Streamlined processes to enhance customer satisfaction levels.
  • Developed training programs to enhance staff skills and knowledge.

Education

Some College (No Degree) - Healthcare Management

University of Louisiana At Monroe
Monroe, LA
03-2026

Skills

  • Office management
  • Healthcare administration
  • Healthcare compliance
  • Scheduling efficiency
  • Team collaboration
  • Client relations

Timeline

Office Manager

MB Williams Lawn Service
04.2023 - Current

Member Advocate

UnitedHealthcare
01.2023 - 10.2025

Patient Access Representative

North Monroe Hospital
01.2009 - 02.2022

Customer Service Manager

Kmartcorp
10.1993 - 01.2004

Some College (No Degree) - Healthcare Management

University of Louisiana At Monroe
Zettie Houston