ZHANE WEST
Baton Rouge
Summary
Skilled professional with extensive experience in patient care, insurance verification, and medical scheduling, seeking to leverage expertise in a new role as a Patient Coordinator. Demonstrates proficiency in electronic medical records and medical billing, with a strong commitment to enhancing patient satisfaction. Eager to contribute to a dynamic healthcare team.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Lake Urgent Care
12.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Scheduled, coordinated and confirmed appointments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
PATIENT ACCESS REPRESENTATIVE
OUR LADY OF THE LAKE PRIMARY CARE FOR WOMEN
12.2024 - Current
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Maintained confidentiality of all patient information in accordance with HIPAA regulations
- Registered patients by completing face to face interviews to obtain demographics, insurance, and medical information
- Addressed patient inquiries and concerns, returning calls and resolving issues in a timely and empathetic manner
- Collected co-pays and other payments from patients at time of service
PATIENT REPRESENTATIVE/ RESIDENTIAL INSTRUCTOR
COMMUNITY RESIDENCES INC
08.2019 - 06.2024
- Supervision medically and intellectually fragile residents on home setting
- Assisted residents with daily activities of living
- Administered medications
- Scheduling patients appointments at the group home
- Take vital signs
- Perform basic laboratory tests
- Prepare examination room and equipment
- Administer a variety of treatments which include inhaled medications through nebulizers and even injections under the supervision of the MD
- Update and maintain medical records
LEAD PATIENT SERVICE REPRESENTATIVE/ MA
STARLING PHYSICIANS/ VILLAGE MD PULMONARY & SLEEP
08.2015 - 06.2024
- Reviewed eligibility responses to assess patient benefit level and prepare estimates
- Provided excellent customer service to patients and healthcare professionals while managing patient scheduling and registration
- Managed billing and payment
- Process insurance claims
- Maintain appointment schedule template (alterations, deletions, additions)
- Responsible for communicating schedule changes to the appropriate staff members and physicians/providers
- Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel
- Complete pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures
- Track referrals coming into the practice
- Responsible for daily voicemails, retrieval and distribution of faxes, photocopying, opening and sorting mail
- Attend and actively participate in staff meetings
- Ensured all HIPAA regulations were followed when dealing with confidential information
- Processed payments using credit card machines or cash registers
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders
- Greeted visitors warmly and ensured they had a positive experience
- Provided excellent customer service to patients and their families
- Monitored incoming calls from patients, physicians, or other healthcare providers while providing timely responses
- Assisted patients with insurance information and billing questions
FRONT DESK ASSOCIATE
THE HAIR BAR SALON
02.2015 - 03.2024
- Greeted customers in a friendly and professional manner, while providing excellent customer service.
- Handled incoming calls promptly and professionally, providing information or transferring calls as necessary.
- Demonstrated strong organizational and multitasking skills to manage multiple tasks simultaneously.
- Responded immediately to guest requests, inquiries and concerns.
- Maintained cleanliness of the front desk area and lobby for a welcoming atmosphere.
- Greeted customers in a professional and friendly manner.
- Handled cash, credit and debit card transactions accurately.
- Answered phone professionally and courteously and used proper phone greeting techniques.
- Managed reservations via online booking system or direct phone contact with customers.
- Created new patient charts to include personal and insurance information and reason for visit
- Answered phones professionally in accordance with organizational protocols
- Handled cash and credit card payments with accuracy
- Scheduled appointments and maintained and updated appointment calendars
- Scheduling appointments, taking payments, working on EPIC, handling insurances
- Provide patient care, performs treatments, educates patients and assists the doctor with procedures
MEDICAL ASSISTANT EXTERN
STARLING PHYSICIANS
06.2020 - 08.2020
SALES ASSOCIATE
AMERICAN EAGLE OUTFITTERS
06.2014 - 09.2016
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Greeted customers warmly and offered assistance.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Helped customers find and select products.
Education
DIPLOMA - MEDICAL ASSISTANT EXTERNSHIP EXPERIENCE
LINCOLN TECHNICAL INSTITUTE
CT06.2020
Skills
- Vital signs
- Patient history taking
- Sterilization techniques
- EKG
- Medical terminology
- Insurance claims processing
- Medical office management
- Recordkeeping
- Electronic Medical Records
- MS Word
- Excel
- Outlook
- Patient Care
- Medical Scheduling
- Insurance Verification
- ICD-10
- Medical Billing
- Triage
- Clerical Experience
- Medical Charting
- Payment Collection
- Mail Management
- Referral Verification
- Epic software proficiency
Timeline
Patient Access Representative
Lake Urgent Care
12.2024 - Current
PATIENT ACCESS REPRESENTATIVE
OUR LADY OF THE LAKE PRIMARY CARE FOR WOMEN
12.2024 - Current
MEDICAL ASSISTANT EXTERN
STARLING PHYSICIANS
06.2020 - 08.2020
PATIENT REPRESENTATIVE/ RESIDENTIAL INSTRUCTOR
COMMUNITY RESIDENCES INC
08.2019 - 06.2024
LEAD PATIENT SERVICE REPRESENTATIVE/ MA
STARLING PHYSICIANS/ VILLAGE MD PULMONARY & SLEEP
08.2015 - 06.2024
FRONT DESK ASSOCIATE
THE HAIR BAR SALON
02.2015 - 03.2024
SALES ASSOCIATE
AMERICAN EAGLE OUTFITTERS
06.2014 - 09.2016
DIPLOMA - MEDICAL ASSISTANT EXTERNSHIP EXPERIENCE
LINCOLN TECHNICAL INSTITUTE