Overview
Work History
Education
Skills
Timeline
Generic

Zona Franklin

Dubberly

Overview

35
35
years of professional experience

Work History

Store Manager

Dollar General Market
Ringgold
07.2016 - Current
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed daily banking activities such as deposits and withdrawals.
  • Updated and maintained store signage and displays.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Ensured compliance with safety regulations and company policies.
  • Monitored inventory levels and placed orders to restock shelves.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Loss Prevention Manager

Wal-Mart Supercenter
Shreveport
03.1990 - 09.2013
  • Monitored store activities to prevent theft and ensure safety compliance.
  • Trained staff on loss prevention techniques and effective customer service practices.
  • Conducted regular audits of inventory and security systems for discrepancies.
  • Collaborated with law enforcement on investigations of theft incidents.
  • Developed and implemented loss prevention policies and procedures for staff adherence.
  • Analyzed incident reports to identify trends and recommend proactive measures.
  • Resolved conflicts with customers in a professional manner to maintain store integrity.
  • Assisted with the development of employee training programs related to loss prevention topics such as shoplifting awareness and fraud detection methods.
  • Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
  • Monitored loss prevention operations to reduce impact of loss and identify theft and fraud.

Education

GED -

Minden High School
Minden, LA
05-1984

Skills

  • Employee training
  • Inventory management
  • Loss prevention
  • Customer relationship management
  • Staff scheduling
  • Team building
  • Safety compliance
  • Performance evaluation
  • Retail inventory management
  • Inventory control
  • Team development
  • Policies and procedures
  • Operational budgeting
  • Inventory oversight
  • Inventory forecasting

Timeline

Store Manager

Dollar General Market
07.2016 - Current

Loss Prevention Manager

Wal-Mart Supercenter
03.1990 - 09.2013

GED -

Minden High School

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Zona Franklin