Zoya Zia
Iowa
Summary
Detail-oriented Cashier experienced in delivering exceptional customer service and efficient transaction processing. Enhanced shopping experiences through effective resolution of customer inquiries and collaboration with team members to ensure smooth operations. Highly organized and reliable professional with a strong background in cash handling, inventory management, and training junior employees to maximize performance.
Overview
7
7
years of professional experience
Work History
Cashier/Bilingual Customer Service Representative
Ragley Express Mart
Ragley
11.2022 - 12.2024
- Processed customer transactions quickly and accurately at a busy convenience store.
- Assisted customers in locating products and answering inquiries about merchandise.
- Maintained clean and organized checkout area to ensure efficient operations.
- Handled cash, credit, and debit transactions with attention to detail.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and restocked shelves throughout the day.
- Educated customers on promotions and loyalty programs to increase engagement and sales.
- Resolved customer complaints while fostering a positive shopping experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Executed various tasks as directed by management to support store operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Issued receipts, refunds, credits or change due to customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Cook/Cashier
Canes Chicken Fingers
West Monroe
04.2022 - 11.2022
- Prepared food items according to recipes and quality standards.
- Operated kitchen equipment safely and efficiently.
- Supported team members during peak service periods to maintain efficiency and customer satisfaction.
- Stocked ingredients and supplies as needed throughout shifts.
- Followed food safety guidelines to ensure product freshness.
- Collaborated with staff to meet customer demands promptly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Processed customer transactions efficiently and accurately.
- Assisted customers in selecting menu items and answering questions.
- Handled cash, credit, and debit card transactions securely.
- Coordinated with team members to streamline operations during high-demand hours.
- Delivered friendly and prompt service to improve customer experience and retention.
- Operated point-of-sale system to complete sales transactions effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed various tasks assigned by management to support operations.
- Issued receipts, refunds, credits or change due to customers.
Carhop Server
sonic drive in
Iowa
05.2018 - 11.2018
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Delivered food and drinks to customers in a timely manner.
- Guided customers in menu selections and accommodated special requests to improve satisfaction.
- Operated POS system to process customer orders efficiently.
- Verified accuracy and completeness of orders before serving, ensuring customer satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Maintained cleanliness of serving area and dining spaces.
- Addressed customer concerns promptly, enhancing overall dining experience.
- Assisted other team members when needed during busy times or special events.
- Followed safety guidelines while handling food and beverages.
- Managed cash handling and balanced registers at shift end.
Education
High School Diploma -
Parkview Baptist School
Sulphur, LA01-2020
Skills
- POS operation
- Point-of-sale system
- Transaction processing
- Cash handling
- Money handling
- Customer service excellence
- Product knowledge
- Inventory management
- Food safety
- Active listening
- Effective communication
- Team collaboration
- Time management
- Attention to detail
- Problem solving
- Basic math
- Multilingual communication
- Customer relationship management
- Multilingual communication
Languages
English
Professional
Timeline
Cashier/Bilingual Customer Service Representative
Ragley Express Mart
11.2022 - 12.2024
Cook/Cashier
Canes Chicken Fingers
04.2022 - 11.2022
Carhop Server
sonic drive in
05.2018 - 11.2018
High School Diploma -
Parkview Baptist School